Znuny GmbH - Enterprise Services
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- Znuny Public
Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.
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- module-tools Public Forked from carlosfrodriguez/module-tools
Helper scripts for developing OTRS modules
- ITSMConfigurationManagement Public
This package implements all ITSM configuration management features. This package requires the ITSMCore package.
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- Survey Public
A customer survey tool to send emails to the customer after a ticket is closed. The customer can access the public interface to submit a survey with custom questions. A report of the survey can be shown in the agent interface.
- SystemMonitoring Public
This module implements a basic interface to System Monitoring Suites. It works by receiving email messages sent by the Monitoring Suite. New tickets are created in case of component failures. Once a ticket has been opened messages regarding the effected component are attached to this ticket. When the component recovers, the ticket state can be c…
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