⛳️ PASS: ITIL 4 Foundation (IT Service Management) by learning based on our Questions & Answers (Q&A) Practice Tests Exams.

This learning path provides system administrators with a comprehensive method for studying the skills tested in the CompTIA A+ (220-1001 and 220-1002) exams. It includes in-depth courses teaching skills from each exam domain and provides insights into resources you can use to prepare for the exam.

Public issue-tracker and roadmap for composuite

HelpMe is a modern, open-source helpdesk ticket system specifically designed for IT Managed Service Providers (MSPs). Built with scalability, security, and ease of use in mind, it provides comprehensive ticket management, client communication, and reporting capabilities.

This AWS CloudFormation template deploys a highly available GLPI (a web-based IT service management software) environment on Amazon RDS, with an Elastic Load Balancer for traffic distribution. The infrastructure is set up across multiple availability zones for increased redundancy.

A high level project plan to decommission two connectivity services offered by a bank. In this project we considered the role of service management in relation to the ITIL4 framework to ensure a seamless decommissioning of these services and a transition to a new connectivity service with minimal disruption to the bank's day-to-day operations.

IT Service Management Course Project for M. Sc. in Computer Science, Università di Padova, done in groups