// Sr. Support Escalation Engineer @ Microsoft // Global SME for PlayFab // Copilot & LLM Expert // Full-Stack Developer // Indie Game Designer // Electronics Tinkerer // Husband & Dad // Glamper
💼 What I Do
I'm a Senior Support Escalation Engineer (Developer helping Developers) at Microsoft and the global SME for Azure PlayFab Developer Support. I lead a high-performing, globally inclusive team that handles complex technical escalations, deep debugging, SDK and platform onboarding for major (and indie!) game studios.
I specialize in backend systems for live games, cross-platform SDKs, and cloud-integrated services. I’m also deeply involved in the enablement of GitHub Copilot, OpenAI, and LLM-based tools—helping teams boost productivity and solve real-world problems with AI.
🧠 What I Know
- Game Services: PlayFab, Azure Game Services, Multiplayer Servers
- AI & Dev Productivity: GitHub Copilot, OpenAI, LLM integration
- Mobile Dev: Xamarin, .NET MAUI, Android/iOS SDKs
- Web & Backend: ASP.NET, C#, VB.NET, SQL, Azure
- Tools: GitHub, ADO, KQL, Postman, Fiddler, Wireshark
- Hardware: Arduino, Raspberry Pi, 3D Printing
🕸️ Why My Repos Are Quiet
99.9% of what I work on is internal, confidential, or contributed via PRs to other teams/orgs. But I’m always happy to talk shop, share insights, or collaborate on cool ideas.
📫 Let’s Connect
#ProceduralGeneration - #FibonacciSequence - #GameDev - #AI - #DevSupport - #CloudDev
🔍 Take a look around
- 👈 (left) - Some Organizations/Teams I'm involved with
- 👇 (below) - Some public repos of cool stuff and my activity (sorry - most of my work can't be shared - please see the "🕸️ Why My Repos Are Quiet" section above)