Ticket Sharing

A ruby implementation of the [Networked Help Desk] 1 API

Installation

gem install ticket_sharing

Usage

Creating an agreement

agreement = TicketSharing::Agreement.new('uuid' => '5ad614f4')
agreement.send_to('http://example.com/sharing')

Sending a ticket

ticket = TicketSharing::Ticket.new(
  'uuid' => 'fc8daf77',
  'subject' => 'the subject',
  'requested_at' => '2011-01-17 01:01:01',
  'status' => 'new'
)
ticket.send_to('http://example.com/sharing')

Updating a ticket

ticket = TicketSharing::Ticket.new('status' => 'new')
ticket.update_partner('http://example.com/sharing')

Contributing

• [Submit an issue] 2
• Fork the project and submit a pull request

Releasing a new version

A new version is published to RubyGems.org every time a change to version.rb is pushed to the main branch. In short, follow these steps:

1. Update version.rb,
2. run bundle lock to update Gemfile.lock,
3. merge this change into main, and
4. look at the action for output.

To create a pre-release from a non-main branch:

1. change the version in version.rb to something like 1.2.0.pre.1 or 2.0.0.beta.2,
2. push this change to your branch,
3. go to Actions → “Publish to RubyGems.org” on GitHub,
4. click the “Run workflow” button,
5. pick your branch from a dropdown.

Author

Josh Lubaway

Copyright and license

Copyright 2013 Zendesk

Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at

http://www.apache.org/licenses/LICENSE-2.0

Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.