Open
Description
Preconditions and environment
- Magento version: 2.4.7-p2
- FedEx shipping
Steps to reproduce
- Navigate to backend
- Try to create a FedEx shipping label with 2 lines, one with 30 characters and one with 23 characters
Expected result
Shipping label should be created successfully as the address is on 2 lines and FedEx allows 35 characters per line.
Actual result
We can not create the shipping label, error message is showing STREETLINES.TOO.LONG.
Additional information
We verified that the address is written on 2 differnet lines.
Shipping label can't be created.
We contacted FedEx support, the told us that the address was showingh on one line and ther request logs:
"streetLines":[ "Xxxxxxxx Xxxxxxxxxxxxxxxx XX-X Xxxxxxxxxxxxx Xxxx #XXX"]
Release note
No response
Triage and priority
- Severity: S0 - Affects critical data or functionality and leaves users without workaround.Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.
Activity
m2-assistant commentedon Sep 25, 2024
Hi @ShapesGraphicStudio. Thank you for your report.
To speed up processing of this issue, make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce.
@magento I am working on this
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m2-assistant commentedon Sep 26, 2024
Hi @engcom-Delta. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇
Area: XXXXX
label to the ticket, indicating the functional areas it may be related to.2.4-develop
branchDetails
- If the issue is reproducible on2.4-develop
branch, please, add the labelReproduced on 2.4.x
.- If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!
Issue: Confirmed
once verification is complete.engcom-Delta commentedon Sep 26, 2024
Hi @ShapesGraphicStudio ,
Thanks for your reporting and collaboration.
We have verified the issue in latest 2.4-develop instance and issue is reproducible . Kindly refer the screenshots.
Steps to reproduce
Thanks.
3 remaining items
ShapesGraphicStudio commentedon Sep 26, 2024
Hello,
I don't understand why this is marked as feature request instaed of issue to fix.
This is blocking the creation of some shipping labels.
I notices this has been discusted also here in issue #39072:
"the API request are being sent to FedEx as [streetLine1 . streetLine2], but it should be [streetLine1, streetLine2]"
devchris79 commentedon Sep 27, 2024
@ShapesGraphicStudio The issue that you have linked has a pull request to fix the issue unless I am missing something...
BOUTAN commentedon Oct 17, 2024
Hello,
We have asked our FEDEX contact and each lign must not exceed 35 characters INCLUDING SPACE. Thats explains that each time we think we are under 35 characters, we are usually at more.
Do you know how could we "stop" the consumer to write more than 35 characters ?
Maybe activate an automatic message at 35 characters "Address too long, please use the lines below"