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FedEx module unable to process shipping label request: STREETLINES.TOO.LONG #39212

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@ShapesGraphicStudio

Description

@ShapesGraphicStudio

Preconditions and environment

  • Magento version: 2.4.7-p2
  • FedEx shipping

Steps to reproduce

  1. Navigate to backend
  2. Try to create a FedEx shipping label with 2 lines, one with 30 characters and one with 23 characters

Expected result

Shipping label should be created successfully as the address is on 2 lines and FedEx allows 35 characters per line.

Actual result

We can not create the shipping label, error message is showing STREETLINES.TOO.LONG.

Additional information

We verified that the address is written on 2 differnet lines.

STREETLINES TOO LONG

Shipping label can't be created.

STREETLINES TOO LONG_errormessage

We contacted FedEx support, the told us that the address was showingh on one line and ther request logs:
"streetLines":[ "Xxxxxxxx Xxxxxxxxxxxxxxxx XX-X Xxxxxxxxxxxxx Xxxx #XXX"]

Release note

No response

Triage and priority

  • Severity: S0 - Affects critical data or functionality and leaves users without workaround.
    Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
    Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
    Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
    Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

Activity

m2-assistant

m2-assistant commented on Sep 25, 2024

@m2-assistant

Hi @ShapesGraphicStudio. Thank you for your report.
To speed up processing of this issue, make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce.


Join Magento Community Engineering Slack and ask your questions in #github channel.
⚠️ According to the Magento Contribution requirements, all issues must go through the Community Contributions Triage process. Community Contributions Triage is a public meeting.
🕙 You can find the schedule on the Magento Community Calendar page.
📞 The triage of issues happens in the queue order. If you want to speed up the delivery of your contribution, join the Community Contributions Triage session to discuss the appropriate ticket.

self-assigned this
on Sep 26, 2024
m2-assistant

m2-assistant commented on Sep 26, 2024

@m2-assistant

Hi @engcom-Delta. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

  • 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).
    2. Verify that issue has a meaningful description and provides enough information to reproduce the issue.
    3. Add Area: XXXXX label to the ticket, indicating the functional areas it may be related to.
    4. Verify that the issue is reproducible on 2.4-develop branch
    Details- If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
    - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!
    5. Add label Issue: Confirmed once verification is complete.
    6. Make sure that automatic system confirms that report has been added to the backlog.
engcom-Delta

engcom-Delta commented on Sep 26, 2024

@engcom-Delta
Contributor

Hi @ShapesGraphicStudio ,

Thanks for your reporting and collaboration.
We have verified the issue in latest 2.4-develop instance and issue is reproducible . Kindly refer the screenshots.

Steps to reproduce

  1. Place an order with more than 35 characters as shipping address and fedex shipping method.
  2. Create shipping label.
  3. Observe user is unable to create shipping label and user receives error as shipping address is more than 35 characters.
    image

Thanks.

3 remaining items

moved this from Ready for Confirmation to Confirmed in Issue Confirmation and Triage Boardon Sep 26, 2024
ShapesGraphicStudio

ShapesGraphicStudio commented on Sep 26, 2024

@ShapesGraphicStudio
Author

Hello,
I don't understand why this is marked as feature request instaed of issue to fix.
This is blocking the creation of some shipping labels.
I notices this has been discusted also here in issue #39072:

"the API request are being sent to FedEx as [streetLine1 . streetLine2], but it should be [streetLine1, streetLine2]"

devchris79

devchris79 commented on Sep 27, 2024

@devchris79

@ShapesGraphicStudio The issue that you have linked has a pull request to fix the issue unless I am missing something...

BOUTAN

BOUTAN commented on Oct 17, 2024

@BOUTAN

Hello,

We have asked our FEDEX contact and each lign must not exceed 35 characters INCLUDING SPACE. Thats explains that each time we think we are under 35 characters, we are usually at more.

Do you know how could we "stop" the consumer to write more than 35 characters ?
Maybe activate an automatic message at 35 characters "Address too long, please use the lines below"

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    Area: ShippingComponent: FedexIssue: ConfirmedGate 3 Passed. Manual verification of the issue completed. Issue is confirmedPriority: P2A defect with this priority could have functionality issues which are not to expectations.Progress: ready for devReported on 2.4.7-p2Indicates original Magento version for the Issue report.Reproduced on 2.4.xThe issue has been reproduced on latest 2.4-develop branch

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      Issue actions

        FedEx module unable to process shipping label request: STREETLINES.TOO.LONG · Issue #39212 · magento/magento2