Movie Player error 6007-1001-3102: Please use an updated version of your browser or use another device

[minarizk5]

Captchas

• I have read the instructions.
• I have searched existing issues and avoided creating duplicates.
• I am not filing an enhancement request.

What happened?

Dear Zen Browser Team,

I hope you’re doing well. I’m writing to report a bug I’ve encountered with the Zen browser. Specifically, I’m having trouble playing encrypted videos from inkryptvideos.com. When I try to play these videos, I get the following error message:

"Movie Player error 6007-1001-3102: Please use an updated version of your browser or use another device."

Here’s some additional information to help explain the issue:

The videos work perfectly fine on Chrome, Edge, and Opera.
On Firefox and Arc, the videos don’t work unless I use a user agent switcher.

I tried using a user agent switcher with Zen to see if it would fix the problem, but I still get the same error message. It seems the website detects Zen as an old browser version, and even with the user agent switcher, it doesn’t recognize it as a newer version. The switcher itself doesn’t seem to offer newer versions of Chrome as an option.

To troubleshoot further, I manually entered a user agent string to mimic a newer version of Chrome:

"Mozilla/5.0 (Windows NT 10.0; WOW64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.6788.76 Safari/537.36"

Unfortunately, this didn’t work either—I still got the same error message.

I think this might be a bug in Zen that needs fixing, as it’s not properly recognized by websites like inkryptvideos.com, which seem to rely on detecting the browser version to play encrypted videos. I’d really appreciate it if you could look into this and resolve the issue.

To help you understand the problem better, I’m happy to provide some videos and pictures that show what’s happening. https://drive.google.com/drive/folders/1zfyVbNemMNby7JUDedNWNqs82LaHAYe9?usp=sharing
Thanks so much for your hard work in making the internet great—I really appreciate it!

Reproducible?

• I have checked that this issue cannot be reproduced on Mozilla Firefox.

Version

Version 1.10.1b (64-bit)

What platform are you seeing the problem on?

Windows

Relevant log output if applicable