File upload pending in this phase, the status is Inserted, but not come to updated and completed the task.

[zengsentry]

Dear team
Drag a huge file to the folder, and the file upload process shows 100% but it's always pending on this page (Inserted status) even waits more than 20 mins as well the file can not find under the folders.
NOTE: the file size is about 4GB.

Please see the following image

Best Regards

[darkman97i]

Seems the file was not uploaded. Can you check the network activity of the browser and in the openkm.log file for an error?