bug: Ubuntu 22.04 cannot open USB connecton to OT Flex

[alexanderwg-ornl]

Overview

I have a functional OT Flex that connects fine to a MacBook via USB, but the same robot will not connect to either of two Ubuntu 22.04 systems.

Steps to reproduce

Running lsusb -v, I found this listed:

Bus 001 Device 014: ID 1b67:4037 Opentrons Flex
Couldn't open device, some information will be missing
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 2.00
bDeviceClass 0
bDeviceSubClass 0
bDeviceProtocol 0
bMaxPacketSize0 64
idVendor 0x1b67
idProduct 0x4037
bcdDevice 0.10
iManufacturer 1 Opentrons
iProduct 2 Flex
iSerial 3 FLX00000000000000
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 0x004b
bNumInterfaces 2
bConfigurationValue 1
iConfiguration 4
bmAttributes 0x80
(Bus Powered)
MaxPower 150mA
Interface Association:
bLength 8
bDescriptorType 11
bFirstInterface 0
bInterfaceCount 2
bFunctionClass 2 Communications
bFunctionSubClass 2 Abstract (modem)
bFunctionProtocol 1 AT-commands (v.25ter)
iFunction 7
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 1
bInterfaceClass 2 Communications
bInterfaceSubClass 2 Abstract (modem)
bInterfaceProtocol 1 AT-commands (v.25ter)
iInterface 5
CDC Header:
bcdCDC 1.10
CDC Call Management:
bmCapabilities 0x00
bDataInterface 1
CDC ACM:
bmCapabilities 0x02
line coding and serial state
CDC Union:
bMasterInterface 0
bSlaveInterface 1
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x82 EP 2 IN
bmAttributes 3
Transfer Type Interrupt
Synch Type None
Usage Type Data
wMaxPacketSize 0x000a 1x 10 bytes
bInterval 9
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 1
bAlternateSetting 0
bNumEndpoints 2
bInterfaceClass 10 CDC Data
bInterfaceSubClass 0
bInterfaceProtocol 0
iInterface 6
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0200 1x 512 bytes
bInterval 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x01 EP 1 OUT
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0200 1x 512 bytes
bInterval 0

Current behavior

No response

Expected behavior

No response

Operating system

Linux

System and robot setup or anything else?

App Version: 8.1.0 (I cannot update to 8.2 on the robot for some reason and I can't get any answers why)
Connection: USB
Linux Distro: 22.04