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Configurable SLA alerts #22

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abhinavxd opened this issue Mar 5, 2025 · 0 comments
Open

Configurable SLA alerts #22

abhinavxd opened this issue Mar 5, 2025 · 0 comments
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enhancement New feature or request

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abhinavxd commented Mar 5, 2025 •
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Allow the admin to set customizable pre-breach alert intervals (e.g., 30, 40, or 60 minutes) for SLA notifications in sla_policies for configured users.

SLA breach alerts must always be sent immediately to the configured users.
@abhinavxd abhinavxd self-assigned this Mar 5, 2025
@abhinavxd abhinavxd moved this to In progress in Libredesk beta Mar 5, 2025
@abhinavxd abhinavxd moved this from In progress to Todo in Libredesk beta Mar 5, 2025
@abhinavxd abhinavxd added the enhancement New feature or request label Mar 5, 2025
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enhancement New feature or request
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Libredesk beta
Status: Todo
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