Can't create task

[9868-08]

Hi.
I can't create task/order inside. Where is no button.
Logon via login System.

[abhinavxd]

Hey,

Right now the only way to create a conversation is by adding an INBOX in the admin tab and setting up your IMAP and SMTP config. (Check screenshot)

The app will scan your inbox and create conversations / tickets.

I will be adding option to create conversation / ticket from the frontend in the coming week.

---

The error you're seeing is a CSRF token error, are you on developer environment?
Let me check and get back to you.

[9868-08]

I can't see admin tab. Seem my screenshoot.

[abhinavxd]

Yeah, let me check that and get back to you.

[abhinavxd]

I was not able to reproduce it, is this developer setup or docker or binary?

If developer setup follow this - https://libredesk.io/docs/developer-setup/
And visit - http://localhost:8000/

And for installation follow this - https://libredesk.io/docs/installation/
And visit - http://localhost:9000/

[nj]

👍 for missing a "create ticket" button.

IMHO a rather basic feature in a servicedesk/ticket system, so seems a bit odd that it's missing.

One can experience a support call by phone, where needing to add the ticket on behalf of the customer.

Hopefully will be added in the future.

[abhinavxd]

This is in pipeline,
I will be adding this option next , hopefully within a week.

[9868-08]

I was not able to reproduce it, is this developer setup or docker or binary?

If developer setup follow this - https://libredesk.io/docs/developer-setup/ And visit - http://localhost:8000/

And for installation follow this - https://libredesk.io/docs/installation/ And visit - http://localhost:9000/

docker-compose can't start app:
docker logs libredesk_app
2025/02/27 10:06:17 Build: v0.2.1-alpha (fcbd16f 2025-02-24T21:21:51Z, linux/amd64)
2025/02/27 10:06:17 Version: v0.2.1-alpha
2025/02/27 10:06:17 reading config file: /libredesk/config.toml
2025/02/27 10:06:17 error connecting to DB: dial tcp 127.0.0.1:5432: connect: connection refused

So i used binary.
I can login only via System user.

[abhinavxd]

https://github.com/abhinavxd/libredesk/releases/tag/v0.4.0-alpha

Please upgrade to latest version, this new version allows agents to create tickets on behalf of customers.

[abhinavxd]

Closing this as there's an option to create a new ticket on behalf of customer. Using the plus icon on the sidebar.