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polonel/trudesk
Inability to comment on a ticket using the addcomment endpoint

Hi I am having trouble commenting on a ticket with the add endpoint of version 1 of the api I make a post with the object as specified by the docs { ticketId : {TicketId}, owner : {OwnerId}, comment ...
  • Mewoabi-Joe
  • 1
  • Opened 
    on Feb 10
  • #709

polonel/trudesk
connect.sid Cookie Invalid on Trudesk API

I am having trouble obtaining and using the connect.sid cookie in Trudesk. Without this cookie, I am unable to access the API v2. What I Have Tried: 1. I sent a request to POST /api/v2/login with valid ...
stale
  • edsamodra
  • 2
  • Opened 
    on Feb 3
  • #708

polonel/trudesk
Dashboard and reports are not being updated

Is this a BUG REPORT or FEATURE REQUEST?: !-- PUT AN x IN THE BOX -- - [x] BUG - [ ] FEATURE What happened: Dashboard and reports are not being updated What did you expect to happen: I m selecting ...
stale
  • r0x07k
  • 2
  • Opened 
    on Dec 19, 2024
  • #702

polonel/trudesk
Localization support?

Is this a BUG REPORT or FEATURE REQUEST?: !-- PUT AN x IN THE BOX -- - [ ] BUG - [x] FEATURE What happened: Is there a localization anywhere? Scoured the settings after upping a container of Trudesk ...
stale
  • nevaran
  • 2
  • Opened 
    on Nov 19, 2024
  • #698

polonel/trudesk
Site returns Error 504 after extended period of no activity

Is this a BUG REPORT or FEATURE REQUEST?: !-- PUT AN x IN THE BOX -- - [x] BUG - [] FEATURE What happened: Staying signed in Trudesk for an extended period without doing any action leads to an Error ...
stale
  • Leo831-ux
  • 2
  • Opened 
    on Oct 23, 2024
  • #697

polonel/trudesk
Adding Elestio as deployment option

Is this a BUG REPORT or FEATURE REQUEST?: !-- PUT AN x IN THE BOX -- - [ ] BUG - [x] FEATURE Hey team, I am Kaiwalya, Developer Advocate at Elestio. Elestio has been providing options of fully deploying ...
stale
  • kaiwalyakoparkar
  • 2
  • Opened 
    on Oct 15, 2024
  • #696

polonel/trudesk
Mail Check issue

Is this a BUG REPORT or FEATURE REQUEST?: !-- PUT AN x IN THE BOX -- - [X] BUG - [ ] FEATURE What happened: I tried to setup mail check with our inbox. the mails get read, but no tickets are created. ...
backlog
  • miko007
  • Opened 
    on Jul 31, 2024
  • #684

polonel/trudesk
[BUG] Error on create new Public Tickets

Is this a BUG REPORT or FEATURE REQUEST?: !-- PUT AN x IN THE BOX -- - [x] BUG - [ ] FEATURE What happened: - An error occurred in a new fresh Docker installation when Allow Public Tickets was ...
  • kareem-abdul
  • 1
  • Opened 
    on Jul 16, 2024
  • #682

polonel/trudesk
Dependency issue while installing 1.2.10 from source

Is this a BUG REPORT or FEATURE REQUEST?: !-- PUT AN x IN THE BOX -- - [X] BUG - [ ] FEATURE What happened: While running npm i for a checkout of version 1.2.10, npm (running node version 20.14.0) ...
  • miko007
  • 1
  • Opened 
    on Jul 15, 2024
  • #681

polonel/trudesk
Cannot access public folder from subdomain

Is this a BUG REPORT or FEATURE REQUEST?: !-- PUT AN x IN THE BOX -- - [x] BUG - [ ] FEATURE What happened: If I open trudesk with the server ip address and log in, I can see the user profile picture ...
  • tufantoksoz
  • 1
  • Opened 
    on Jul 9, 2024
  • #680
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