Telex AI Chatbot Integration

Overview

The Telex AI Chatbot Integration brings intelligent, real-time responses to your Telex channels. It empowers your team with an AI-driven assistant that answers questions using a robust knowledge base of preloaded company documents and FAQs—all directly within Telex.

Key Features

🚀 Instant AI-Powered Responses

• Users can type questions into a Telex channel and receive immediate, relevant answers generated by an AI service.

🔗 Seamless Integration

• Designed specifically for Telex, the integration ensures smooth communication without leaving your chat environment.

📚 Dynamic Knowledge Base

• Upload and manage documents through a dedicated endpoint. The system indexes these documents to provide accurate and context-rich answers.

💰 Cost-Effective AI Options

• Utilize free-tier AI services (e.g., Hugging Face, Cohere, or trial credits from OpenAI) to power your chatbot without heavy expenses.

How It Works

1. User Interaction

   • A team member posts a question in a Telex channel.

2. Payload Processing

   • The integration captures the query along with metadata (user and channel details).

3. AI Query

   • The question, plus any additional context, is sent to an AI service that leverages your preloaded documents to generate a response.

4. Response Delivery

   • The AI’s answer is relayed back to the Telex channel, alongside the original question.

5. Document Updates

   • A separate endpoint lets you upload documents to keep the knowledge base current and comprehensive.

Tech Stack

• Backend: Golang with Gin framework
• AI Service: Gemini AI for document-based responses
• Database: Gemini AI serving as both the LLM and storage solution
• Deployment: Designed to run on cloud platforms with easy API integration

Installation & Setup

1. Clone the repository:

   git clone https://github.com/telexintegrations/customer-service-ai-chatbot.git
   cd customer-service-ai-chatbot

2. Install dependencies:

   go mod tidy

3. Set up environment variables:

   export GEMINI_API_KEY="your_api_key"
   export TELEX_WEBHOOK="your_telex_webhook"
   export FILE_PATH="your_document_path"

4. Run the application:

   go run main.go

API Endpoints

Upload Document

GET /integration

Ask a Question

POST /target

Request:

{
  "message": "What are the company policies on remote work?",
  "settings": [
    {
      "label": "Api Key",
      "type": "text",
      "required": true,
      "default": ""
    }
  ]
}

Contributing

1. Fork the repository
2. Create a feature branch (git checkout -b feature-name)
3. Commit your changes (git commit -m "Added new feature")
4. Push to the branch (git push origin feature-name)
5. Create a Pull Request

License

This project is licensed under the MIT License.