A help desk project that manages tickets and customers for a company.
- Track and manage customer tickets
- Organize customer information
- Prioritize and categorize tickets
- Provide status updates to customers
- Generate reports on ticket volume and resolution time
- Web-based platform
- Secure login for support team and customers
- Data export options (e.g. CSV, PDF)
- Improved ticket management and resolution time
- Increased customer satisfaction through transparent communication and organization
- Better collaboration between support team members
- Data-driven decision making through reports and analytics.