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title
Saved Views
![Saved Views](/public/images/saved-views.png)

Our saved views allows your team to create and save different views of your support queue at a workspace level (saved views are not currently available at an individual level).

With saved views, your team can customize and save different views based on:

Filters:

  • Assignee
  • Label
  • Status
  • Company
  • Tenant
  • Tier
  • Priority
  • Group
  • Channel
  • Thread field

Sorting by:

  • Status changed at, oldest first
  • Status changed at, newest first
  • Closest to breaching SLA
  • Priority high to low
  • Most recent message

Grouping:

  • None
  • Priority
  • Status
  • Company
  • Label
  • Tier
  • Channel
  • Assignee
  • Group

You can also save a view in either board or table format, and change the information you want to see in your cards or rows – like labels, issues, priority, and more.

To create a new saved view for your workspace, navigate to “Views” in your left sidebar. Once you select “Create view” you’ll be able to choose the properties you want to include.