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Tenants |
In Plain, in addition to company support, you can also organise your customers to mirror how your product is structured.
For example, if in your product all of your customers belong to a team/org/account/workspace then you would create a tenant per team/org/account/workspace.
Tenants are primarily useful if you are a larger support team building a headless support portal or if you have support SLAs tied to different tiers of customers.
Tenants are created and set via the API.