Cisco-UCCX-UCCE-Finesse-Call-Control-Browser-Gadget: It's a browser gadget, implement the function of browser phone bar and connect to Cisco UCCX or Cisco UCCE. To connect to third-party business systems, such as CRM systems and work order systems, to control calls on the web pages of the CRM system or work order system.

SQL and CUIC report to return a list of which agents are assigned to each step in selected PQs

Incremetal replication from Cisco CVP Reporting (IBM Infromix) to MSSQL

This is a custom Cisco Finesse Gadget that modifies the way agent states are set across multiple media routing domains (MRDs)