Are you juggling countless customer inquiries across multiple channels? Struggling to keep your support team on the same page? Or spending more time managing your helpdesk than delivering exceptional support to your customers?
Zammad is your Swiss Army knife - a web-based, open-source helpdesk and customer support platform packed with features to streamline customer communication across channels like email, chat, telephone and social media.
The Zammad software is and will stay open source. It is licensed under the GNU AGPLv3. The source code is available on GitHub and owned by the Zammad Foundation, which is independent of commercial providers such as Zammad GmbH.
The development of Zammad is carried out by the amazing team of people at Zammad GmbH in collaboration with the community. We love to create open source software for you. If you want to ensure the Zammad software has a bright and sustainable future, consider becoming a Zammad customer!
Are you tired of complex setup, configuration, backup and update tasks? Let us handle this stuff for you! 🚀
The easiest and often most cost-effective way to operate Zammad is our cloud service. Give it a try with a free trial instance!
Learn more on Zammad’s documentation
For upgrading instructions, see our Releases.
Elasticsearch is an optional, but strongly recommended dependency for Zammad. More details can be found in the documentation. There are however certain scenarios when running without Elasticsearch may be desired, e.g. for very small teams, for teams with limited budget or as a temporary solution for an unplanned Elasticsearch downtime or planned cluster upgrade.
Elasticsearch is enabled by default in the example docker-compose.yml file. It is also by default required to run the "zammad-init" command. Disabling Elasticsearch is possible by setting a special environment variable: ELASTICSEARCH_ENABLED=false and loading
the scenario disable-elasticsearch-service.yml.