Issue trying to open my Application from Outlook Apps Store

[xergioalexpro]

Hi support,

There is a problem with my application when I try to open it from the Outlook Apps Store:

I got this error "Something went wrong":

In my local apps for testing this works as expected, this is only happening with my production app.

I notice also that there is not an event sent to my backend.

What can be happening here?

Thanks for your assistance.

[m365-agent-toolkit-assistant]

👋 Hi @xergioalexpro,

Thank you for reporting this issue! We want to let you know that:

⏱️ Our team will personally review your issue
🎯 You can expect a response within 1 business day

✨ This is an AI-generated initial response
🤖 AI-Generated Preliminary Analysis:

It looks like your issue with the "Something went wrong" error when trying to open your app from the Outlook Apps Store has some precedence. Here are some steps you can take to troubleshoot:

Troubleshooting Steps

1. Check Manifest Version:
   Ensure that your app's manifest file is using a supported version. There have been reported issues with certain versions not being supported in specific environments.

2. Verify App Deployment:
   Ensure that the production deployment of your app is configured correctly. Compare the configurations between your local/testing and production environments to identify any discrepancies.

3. Review Backend Logs:
   Since you mentioned that no events are hitting your backend, check the deployment logs on your server for any issues that may have prevented it from being available.

4. Valid Domain:
   Make sure your app uses a valid domain and that all endpoints are correctly configured and accessible from external sources.

5. Clear Cache and Cookies:
   Sometimes, clearing the cache and cookies of the browser can resolve loading issues.

Relevant Resources

Given similar issues reported on GitHub:

1. GitHub Issue #8793
2. GitHub Issue #7941

If the issue persists, it might be helpful to include:

• Development environment (VS Code/VS/CLI)
• Manifest version
• Reproduction steps
• Error logs from your server

I hope this helps resolve the issue. If further assistance is needed, please provide additional context.

✨We'd love your feedback! Please take a moment to fill out our survey.

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Note: This is an automated first response generated by AI. A human team member will review your issue and provide a more detailed response soon. We appreciate your patience!

[microsoft-github-policy-service]

Hi @@xergioalexpro! We will investigate and if we require further information we will reach out to you. Please use this link to escalate if you don't get replies in two working days.

Best regards, Teams Platform