Dialogflow - Try to convert knowledge-based bot to intent-based one for better performance

[xuechunf]

While looking for a way to test and improve the performance of knowledge base, I find it is better for us to give up the knowledge base feature and turn to intent-based bot.

https://botflo.com/dialogflow-knowledge-connector-pros-and-cons/
At the end of the above article, it compares knowledge-based bot (using knowledge base) and the intent-based bot.

	Intent Based FAQ Bot	Knowledge Based FAQ Bot
How we build it	Using intents and training phrases	Using the knowledge base feature
Support for multiple responses for the same query	No	Yes
Multiple training phrases per intent	Yes	No
Supports entities in training phrases	Yes	No
Support for contexts (and follow up)	Yes	No
Easy to construct rich responses (e.g. for Dialogflow Messenger)	Yes	No
Use term reinforcement for adding weights to specific words and phrases	Yes	Blackbox
Allows us to minimize intra-intent variance and maximize inter-intent variance (as recommended by Google)	Yes	Blackbox

I found that it is impossible to connect intents or entities with knowledge base, and also not able to convert user utterance into train phrase. The only advantage for knowledge base is that the bot could return multiple answers (top N intent matches).

The next step is to bulk upload intents from CSV file, and we can refer to this article:
https://botflo.com/how-to-bulk-upload-intents-from-a-csv-file-in-dialogflow/

[xuechunf]

Conversion completed. Should check the quality of questions in excel forms (Some of the questions in executing phase are not very specific to that phase)