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Bug: Thumbnails don't load for MTP devices (Phones) #15084

@ajay-mishra7

Description

@ajay-mishra7

Description

I've connected my phone to my PC to share some files, but it's been several minutes, and the file app hasn't loaded the file thumbnails. Additionally, the file app is running very slowly.
Uploading Screenshot 2024-03-31 120509.png…

Steps To Reproduce

  • Connect the phone to the PC using a USB cable or any designated method for file sharing.
  • Open the file app on the phone or navigate to the file directory where thumbnails should appear.
  • Wait for several minutes while observing the file app interface.
  • Note that the file thumbnails fail to load within the expected timeframe.
  • Additionally, observe any sluggishness or delays in the responsiveness of the file app during this

Requirements

  • Ensure that the file app loads file thumbnails promptly after connecting the phone to the PC for file sharing
  • The thumbnails should appear within a reasonable timeframe, ideally within a few seconds of connecting the devices.
  • Additionally, optimize the performance of the file app to minimize any slowdowns or delays experienced during file browsing and sharing activities.

Files Version

3.3.0.0

Windows Version

10.0.22631.3374

Log File

debug.log

Activity

0x5bfa

0x5bfa commented on Mar 31, 2024

@0x5bfa
Member

Seems that GitHub failed to upload screenshot can you re-upload? Note that it takes a few seconds.

You seem to have used "OnePlus Nord2 5G". And Files detected device path in a weird way.

Josh65-2201

Josh65-2201 commented on Apr 1, 2024

@Josh65-2201
Member

Thanks for the report, I've added this to the project board.

changed the title [-]File Sharing Issue.[/-] [+]Bug: Thumbnails don't load for MTP devices (Phones)[/+] on Apr 1, 2024
Josh65-2201

Josh65-2201 commented on Apr 27, 2024

@Josh65-2201
Member

@ajay-mishra7 Can you provide the information requested in the last comment

0x5bfa

0x5bfa commented on Jun 25, 2024

@0x5bfa
Member

Another user just reported this issue with a screenshot in Developer Sanctuary server.

image

KeronCyst

KeronCyst commented on Sep 25, 2024

@KeronCyst

Can confirm this is happening on my Win10 as well.

yaira2

yaira2 commented on Sep 25, 2024

@yaira2
Member

Thanks

moved this from 🆕 New to 🔖 Ready to build in Files task boardon Jan 26, 2025
moved this from 🔖 Ready to build to 🏗 In progress in Files task boardon Feb 6, 2025
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        Bug: Thumbnails don't load for MTP devices (Phones) · Issue #15084 · files-community/Files