Skip to content

FROGHUB - KYC Verification Error #898

Open
@Kevin-FF-USA

Description

@Kevin-FF-USA

Submitting ticket on behalf of Froghub. Error while completing KYC verification in Zyphe.

Troubleshooting Steps:

  1. Ensure your IP matches your location: using VPN will likely cause issues
  2. Make sure the IP matches the country of issuance if your document, sometimes using eg German passport while in the US may confuse Zyphe
  3. Try using another browser, make sure you’re not blocking cookies or in a private mode.

If issue persists - Submit a comment below
Browser:
Country of Identity:
Type of Identity Verification:
Date error received:
SLACK Username (for DM to share private email for follow up)

Metadata

Metadata

Assignees

Type

No type

Projects

No projects

Milestone

No milestone

Relationships

None yet

Development

No branches or pull requests

Issue actions