Lead, Tech Support at Ollyo WordPress Expert | Technical Support | Customer Success | Leadership
Passionate about delivering top-notch technical support and ensuring seamless user experiences, I bring a strong foundation in WordPress development and a proven track record of diagnosing and resolving complex technical issues efficiently. My work is driven by a commitment to excellence, continuous learning, and a deep understanding of customer needs.
Currently serving as the Tech Support Lead at Ollyo, I oversee a dynamic support team dedicated to ensuring product stability and user satisfaction. I take pride in leading with empathy and precision—implementing data-driven strategies, improving support processes, and building systems that scale with product growth.
With hands-on experience across diverse WordPress ecosystems, I specialize in plugin and theme debugging, performance optimization, and translating technical challenges into clear, actionable solutions for both users and internal teams.
In addition to product and platform expertise, I also bring strong knowledge of hosting environments, server configurations, and performance tuning. This includes working with cPanel, WHM, Apache, NGINX, PHP configurations, MySQL tuning, and DNS management, allowing me to solve deep server-side issues that impact WordPress functionality and user experience.
- WordPress Theme & Plugin Development
- Troubleshooting & Debugging Complex Issues
- Technical Support & Customer Success
- Hosting & Server Management (cPanel, WHM, Apache, NGINX, DNS, PHP, MySQL)
- Performance Optimization & Caching
- Team Leadership & Workflow Automation
- Knowledge Base & Documentation Management
- Data-Driven Process Improvement
Currently, I work as the Lead of Tech Support at Ollyo, where I’m responsible for supporting and enhancing WordPress-based products, including Tutor LMS, Droip and WP Crowdfunding. My role involves a mix of project management, technical support, AI integration, and customer feedback analysis, all aimed at delivering superior products.
PHP, MySQL, JavaScript, Git, SSH, cPanel/WHM, Cloudflare, LiteSpeed, NGINX, Jira, Help Scout, Intercom, Slack, Figma.
Outside of work, I'm a photography enthusiast who loves capturing moments. I’m also an avid traveler, always seeking new experiences and perspectives. My travel and photography interests inspire my creativity and problem-solving skills in the tech world.
I'm always open to connecting with like-minded professionals and enthusiasts. Reach out through any of the channels below:
Thank you for stopping by! Feel free to explore my repositories and don’t hesitate to reach out if you'd like to collaborate or chat about tech, product development, or photography.