Invalid Code generated for a flow diagram

[dwhite660]

Describe the bug
I experienced an error from code generated from the tool.
The error is:
Error: Parse error on line 4:
... L1[Operations Desk (Level 1 Support)]
-----------------------^
Expecting 'SQE', 'DOUBLECIRCLEEND', 'PE', '-)', 'STADIUMEND', 'SUBROUTINEEND', 'PIPE', 'CYLINDEREND', 'DIAMOND_STOP', 'TAGEND', 'TRAPEND', 'INVTRAPEND', 'UNICODE_TEXT', 'TEXT', 'TAGSTART', got 'PS'

The Diagram Code is:
flowchart TD
DT[Dynatrace Monitoring/Alert] --> SN[ServiceNow Event Management]
SN --> IM[ServiceNow Incident Management]
IM --> L1[Operations Desk (Level 1 Support)]
L1 --> PB{Consult Playbook}
PB -- "Use case covered & resolved" --> L1RES[Incident Resolved by Level 1]
PB -- "Not covered
or cannot resolve" --> ESC_L2[Escalate to Level 2
(PagerDuty & Phone)]
ESC_L2 --> L2[Level 2 Support]
L2 --> L2DEC{Can Level 2 resolve?}
L2DEC -- "Yes" --> L2RES[Incident Resolved by Level 2]
L2DEC -- "No" --> ESC_L3[Escalate to Level 3
(PagerDuty & Phone)]
ESC_L3 --> L3[Level 3 Support]
L3 --> L3RES[Incident Resolved by Level 3]

---

The Prompt is:
Create a process flow diagram of event management and incident management based on Dynatrace for monitoring, ServiceNow for event management and incident management, and PagerDuty and phone (Warm Handoff) for notification of level 2 and 3 support. Show an operations desk as level 1 support. Show the Operations Desk consulting a playbook to determin if they can resolve the incident. If no matching use case is found in the playbook, then Level 1 support will escalate to level 2 support. Show escalation between support levels 1, 2 and 3.

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[rajat-ht]

Hi @dwhite660,

Thank you for sharing the details! The error you encountered was due to a syntax issue, specifically, node labels with parentheses or line breaks need to be enclosed in quotes so that Mermaid can parse them correctly.

Here’s the corrected code that should work without issues:

flowchart TD  
DT[Dynatrace Monitoring/Alert] --> SN[ServiceNow Event Management]  
SN --> IM[ServiceNow Incident Management]  
IM --> L1["Operations Desk (Level 1 Support)"]  
L1 --> PB{Consult Playbook}  
PB -- "Use case covered & resolved" --> L1RES[Incident Resolved by Level 1]  
PB -- "Not covered  
or cannot resolve" --> ESC_L2["Escalate to Level 2  
(PagerDuty & Phone)"]  
ESC_L2 --> L2[Level 2 Support]  
L2 --> L2DEC{Can Level 2 resolve?}  
L2DEC -- "Yes" --> L2RES[Incident Resolved by Level 2]  
L2DEC -- "No" --> ESC_L3["Escalate to Level 3  
(PagerDuty & Phone)"]  
ESC_L3 --> L3[Level 3 Support]  
L3 --> L3RES[Incident Resolved by Level 3]  

Let me know if you'd like help with any further adjustments!