Account recovery request due to expired email address

[ggalloni]

PyPI Username

ggalloni

Reason for request

I lost access to my email address as it has expired and cannot be restored.

Apparently, I cannot add a new email since all operations need verification from the old address.

I can access the account with the 2FA authentication app, but I do not have my recovery codes.

Recovery Codes

• I never generated or have lost access to the recovery codes for my account

Code of Conduct

• I agree to follow the PSF Code of Conduct

Acknowledgement

• I understand that it may take a significant amount of time to process my account recovery request.

[ggalloni]

I have the same problem with TestPyPI.

[Thespi-Brain]

Hi @ggalloni,

Please contact support@pypi.org with an email address that you would like your account to be associated with and please reference this link (#6667). We will proceed from there. For your test.pypi account, please open a separate issue. Thanks!

[Thespi-Brain]

Hi @ggalloni,

Thanks for sending over your preferred email. I have initiated an account recovery process and instructions are being sent to your preferred email address. Please follow the instructions in that email and reply to it, and we will go from there. Thanks!

[Thespi-Brain]

Hi @ggalloni,

Thanks for completing the verification process. The verification was successful! I have updated the primary email address on the account. Your 2FA has been reset and a password reset has been issued. You should be able to regain access to your account after completing the password reset. Let us know if you have any more issues. Thanks.