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Installing #774

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BigT2013 opened this issue Aug 31, 2023 · 7 comments
Closed

Installing #774

BigT2013 opened this issue Aug 31, 2023 · 7 comments
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@BigT2013
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Have Windows 11 and while installing it looks for short-cuts and can't find them then asks me to delete or keep and this continues for quite awhile, and I had to terminate the install only to have my desktop completely wiped out... Please advise, thank you.

@dremin
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dremin commented Aug 31, 2023

I'm not entirely certain what you are referring to, could you please provide a screenshot?

@BigT2013
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I've uninstalled it and don't have it available for screen-shot. I don't want to try to install it again without knowing what is happening. It kept looking for shortcuts to software and not finding them, then it would ask if I wanted to delete it. It left my taskbar hidden and I lost all my desktop icons. It seems the icons were turned off, so I did manage to get them back. It appeared to me it deleting software shortcuts when it couldn't find them. Some kind of glitch. I'm running Windows 11 fully updated.
Please explain. If there is a log file someplace, let me know. Thanks

@dremin
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dremin commented Aug 31, 2023

There is a log, it would be great if you could upload it. Open a file explorer window to %localappdata%\Cairo_Development_Team\Logs and the log files should be there!

@BigT2013
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Ok, I found it. Here is user.config and log file.
08-30-2023.log
user.zip
Let me know if you discover anything. The log file doesn't seem to contain much. Thanks again.

@markbrents
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I just installed Cairo on Windows 10 and had a similar experience. It appears that I had several shortcuts to applications that no longer exists on my machine (I assumed). According to the log it was looking for "Adobe Photoshop 2021.lnk". I believe Photoshop changed folders when it updated itself to 2024 because I do have a link on my system called "Adobe Photoshop 2024.lnk"
10-09-2023.log

@dremin
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dremin commented Oct 16, 2023

Thanks for all of the details, I've been able to reproduce this and will have a fix.

@dremin dremin self-assigned this Dec 3, 2023
@dremin
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dremin commented May 25, 2024

This is now fixed in the latest release.

@dremin dremin closed this as completed May 25, 2024
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3 participants