Replies: 1 comment 6 replies
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The user could have deleted their account. |
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If you still have the logfile you should go and check those. Depending on how long you are retaining the logs, you might be able to find something there |
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I still have the log file since 2021 apparently. Something I can look for? |
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I would suggest to search mainly for But delete should be there in the URL or as a HTTP method |
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Ok I think I found it, weird that it already happen in December of 2023 and only is noticed now. The IPv6 address is an IP address from home, don't know which device and if it changed I'm never going to know. In red are the email address of the missing account and the IPv6 address.
Can I then safely create a new account? Thanks for the help!!! Much appreciated! BTW: I also found out what happens in case of a uncontrolled shutdown when the server lost power. |
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User can't login user correct credentials
Just one user can not login using correct credentials, not in a app or browser extension and not in the webUI.
I have no clue why only one user can't and the other can.
Deployment environment
Your environment (Generated via diagnostics page)
Config (Generated via diagnostics page)
Show Running Config
Environment settings which are overridden:
{ "_duo_akey": null, "_enable_duo": true, "_enable_email_2fa": true, "_enable_smtp": true, "_enable_yubico": true, "_icon_service_csp": "", "_icon_service_url": "", "_ip_header_enabled": true, "_smtp_img_src": "cid:", "admin_ratelimit_max_burst": 3, "admin_ratelimit_seconds": 300, "admin_session_lifetime": 20, "admin_token": "***", "allowed_iframe_ancestors": "", "attachments_folder": "data/attachments", "auth_request_purge_schedule": "30 * * * * *", "authenticator_disable_time_drift": false, "data_folder": "data", "database_conn_init": "", "database_max_conns": 10, "database_timeout": 30, "database_url": "***************", "db_connection_retries": 15, "disable_2fa_remember": false, "disable_admin_token": false, "disable_icon_download": false, "domain": "*****://*****************", "domain_origin": "*****://*****************", "domain_path": "", "domain_set": true, "duo_host": null, "duo_ikey": null, "duo_skey": null, "email_attempts_limit": 3, "email_change_allowed": true, "email_expiration_time": 600, "email_token_size": 6, "emergency_access_allowed": true, "emergency_notification_reminder_schedule": "0 3 * * * *", "emergency_request_timeout_schedule": "0 7 * * * *", "enable_db_wal": true, "event_cleanup_schedule": "0 10 0 * * *", "events_days_retain": null, "experimental_client_feature_flags": "fido2-vault-credentials", "extended_logging": true, "helo_name": null, "hibp_api_key": null, "icon_blacklist_non_global_ips": true, "icon_blacklist_regex": null, "icon_cache_folder": "data/icon_cache", "icon_cache_negttl": 259200, "icon_cache_ttl": 2592000, "icon_download_timeout": 10, "icon_redirect_code": 302, "icon_service": "internal", "incomplete_2fa_schedule": "30 * * * * *", "incomplete_2fa_time_limit": 3, "invitation_expiration_hours": 120, "invitation_org_name": "Vaultwarden", "invitations_allowed": true, "ip_header": "X-Real-IP", "job_poll_interval_ms": 30000, "log_file": "/data/vaultwarden.log", "log_level": "Info", "log_timestamp_format": "%Y-%m-%d %H:%M:%S.%3f", "login_ratelimit_max_burst": 10, "login_ratelimit_seconds": 60, "org_attachment_limit": null, "org_creation_users": "", "org_events_enabled": false, "org_groups_enabled": false, "password_hints_allowed": true, "password_iterations": 350000, "push_enabled": false, "push_identity_uri": "https://identity.bitwarden.com", "push_installation_id": "***", "push_installation_key": "***", "push_relay_uri": "https://push.bitwarden.com", "reload_templates": false, "require_device_email": false, "rsa_key_filename": "data/rsa_key", "send_purge_schedule": "0 5 * * * *", "sendmail_command": null, "sends_allowed": true, "sends_folder": "data/sends", "show_password_hint": true, "signups_allowed": false, "signups_domains_whitelist": "", "signups_verify": false, "signups_verify_resend_limit": 6, "signups_verify_resend_time": 3600, "smtp_accept_invalid_certs": false, "smtp_accept_invalid_hostnames": false, "smtp_auth_mechanism": null, "smtp_debug": false, "smtp_embed_images": true, "smtp_explicit_tls": null, "smtp_from": "**********************", "smtp_from_name": "Vaultwarden", "smtp_host": "**************", "smtp_password": "***", "smtp_port": 465, "smtp_security": "force_tls", "smtp_ssl": null, "smtp_timeout": 15, "smtp_username": "**********************", "templates_folder": "data/templates", "tmp_folder": "data/tmp", "trash_auto_delete_days": null, "trash_purge_schedule": "0 5 0 * * *", "use_sendmail": false, "use_syslog": false, "user_attachment_limit": null, "user_send_limit": null, "web_vault_enabled": true, "web_vault_folder": "web-vault/", "websocket_address": "0.0.0.0", "websocket_enabled": false, "websocket_port": 3012, "yubico_client_id": null, "yubico_secret_key": null, "yubico_server": null }vaultwarden version: 1.30.5
Install method: docker compose file
Clients used: web vault, desktop (chrome plugin), Android
Reverse proxy and version: latest version of LSIO/SWAG
MySQL/MariaDB or PostgreSQL version: SQLite
Steps to reproduce
No clue how to reproduce. I have searched the github issues, online further but did not find any solution.
Maybe the docker compose file is useful,
Expected behaviour
That all user can login on any platform or bitwarden app or extension.
Actual behaviour
The HTTP response code is 400 and in the right top corner of the webpage,
The password and email are exactly the same as used before. The password still works to decrypt the bitwarden extension is chrome but it won't sync and is not able to create new logins.
I hope this can be resolved. If I need to give more information please just ask!
I haven't tried to pull a previous version and run that with the data since I do not know if that would break anything.
Thanks already!!
Edit 1: I just looked at the user page in the admin panel and the user just is NOT listed. How is this possible??
I have downloaded the decrypted vault of that user on their device already!
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