Having issues where ocassionally the Semantic Kernel doesn't go through one known workflow path / plugin.

[capgemhon]

Hi there,

I am very occasionally get the Semantic Kernel responding with "I apologize for the inconvenience, but it seems there is a technical issue preventing me from accessing the '-----.pdf' document. Therefore, I am unable to provide a summary at this time, after a document upload. It can sometimes repeat that answer and I have seen it not gone through any of the plugins, and suspect its gone through the default SDK workflow/pathway or some other pathway. Is there a known way or ways to reduce this problem occurring? Thanks, Hon