Cannot log on to dashboard if using VPN

[tomdringer]

Past Issues Searched

• I have searched open and closed issues to make sure that the bug has not yet been reported

Issue is a Bug Report

• This is a bug report and not a feature request, nor asking for self-hosted support

Using official Plausible Cloud hosting or self-hosting?

Plausible Cloud from plausible.io

Describe the bug

I try to log in to Plausible with VPN turned on, and I get the error "Connection unexpectably closed by plausible.io"

Expected behavior

I log in to Plausible as normal, and I should get taken to the dashboard.

Screenshots

No response

Environment

- OS: MacOs Sonoma
- Browser: Arc
- Browser Version: Arc Latest

[metmarkosaric]

@tomdringer thanks for reporting! we don't block any VPN traffic from visiting our website so this is likely caused by your VPN provider. do they have some type of adblocking functionality or similar that may be blocking our domain? please try to disable that and see if it works then. would be good if you could also report this issue to your VPN provider as they shouldn't be blocking our domain. thanks!