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Ads create white space on Twenty Twenty-three and Twenty twenty-four. #90861

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arinoch opened this issue May 17, 2024 · 4 comments
Open

Ads create white space on Twenty Twenty-three and Twenty twenty-four. #90861

arinoch opened this issue May 17, 2024 · 4 comments
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Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". [Feature] Ad Management & Revenue Tools for users to add ads to their site to generate revenue. [Feature Group] Customer Seller Experience The customer experience when purchasing services or products. [Platform] Atomic [Pri] Low [Product] WordPress.com All features accessible on and related to WordPress.com. Triaged To be used when issues have been triaged. [Type] Bug

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@arinoch
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arinoch commented May 17, 2024

Quick summary

When WordAds is active, both Twenty Twenty-Three and Twenty Twenty-four experience issues with excessive white space caused by the ad placements. Scrolling to the bottom of the page, and then back up, resolves this temporarily.

Steps to reproduce

  1. Create a site using either the Twenty Twenty-Four or Twenty Twenty-three theme.
  2. Enable WordAds, if not already active.
  3. Write, or import, test content. Or get the user's permission in 8191577-zd-a8c to borrow theirs for testing.

What you expected to happen

I expected ads to display as per normal, no white space.

What actually happened

Consistently reproduceable white space, even with the user's one plugin inactive.

Impact

Some (< 50%)

Available workarounds?

Yes, easy to implement

Platform (Simple and/or Atomic)

Atomic

Logs or notes

Turning WordAds off entirely eliminates the white spacing issue, but also eliminates the user's revenue opportunity.

@arinoch arinoch added [Type] Bug Needs triage Ticket needs to be triaged [Feature Group] Customer Seller Experience The customer experience when purchasing services or products. [Product] WordPress.com All features accessible on and related to WordPress.com. [Feature] Ad Management & Revenue Tools for users to add ads to their site to generate revenue. labels May 17, 2024
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Support References

This comment is automatically generated. Please do not edit it.

  • 8191577-zen

@github-actions github-actions bot added the Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". label May 17, 2024
@mxhassani
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⚠️ Noting that the user in 8191577-zen specifically asked to be notified once this is fixed

@rickmgithub rickmgithub added Triaged To be used when issues have been triaged. and removed Needs triage Ticket needs to be triaged labels May 22, 2024
@rickmgithub
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📌 REPRODUCTION RESULTS

  • Tested on Atomic – Uncertain
  • Didn't see any ads on the user site on BrowserStack or on Proxy so couldn't see where the issue was

##Message to author##
Thanks so much for the report. I couldn't see the gap on the site, so I tried to create a simple site with WordAds but no ads appeared. Do you know if the user has provided a video perhaps or are you able to see it still?

@arinoch
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arinoch commented May 22, 2024

@rickmgithub, do you have access to the interaction I linked above? The user provided a video there, and it was confirmed by myself and another HE. If you don't have access to the interaction, I can shoot you the video internally.

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Labels
Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". [Feature] Ad Management & Revenue Tools for users to add ads to their site to generate revenue. [Feature Group] Customer Seller Experience The customer experience when purchasing services or products. [Platform] Atomic [Pri] Low [Product] WordPress.com All features accessible on and related to WordPress.com. Triaged To be used when issues have been triaged. [Type] Bug
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3 participants