Error Encountered with gpt-4-turbo Model When Uploading Images for Dialogue Interaction

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Dify version

0.6.8

Cloud or Self Hosted

Self Hosted (Docker)

Steps to reproduce

1. Navigate to the studio configuration page where the gpt-4-turbo model is set up.
2. Upload an image to the model input section.
3. Initiate a dialogue session with the model after uploading the image.
4. Observe the error message generated by the system.

✔️ Expected Behavior

The expected behavior was that the gpt-4-turbo model would process the uploaded image and provide a contextual response based on the image content, without any errors.

❌ Actual Behavior

Instead of processing the image and providing a response, the system generated a 'Bad Request Error' with the following details:

[azure_openai] Bad Request Error, Error code: 400 - {'error': {'message': 'Invalid request body.', 'type': 'invalid_request_error', 'param': None, 'code': None}}

This error indicates a problem with how the request was structured or interpreted by the backend.

[dosubot]

The error you're encountering when uploading images for dialogue interaction with the gpt-4-turbo model seems to stem from an issue with the request structure or the way the backend interprets it. Here are some steps and checks to consider for troubleshooting and resolving the issue:

1. Ensure App Configurations are Correct: Verify that your Dify application setup is correct to avoid AppUnavailableError. Incorrect configurations can lead to the application being unavailable.

2. Match App Mode with API Route: Make sure the app mode matches the intended API route for image uploads. Mismatches can cause errors like NotCompletionAppError, NotChatAppError, and NotWorkflowAppError.

3. Configure Model Provider Credentials: Check that model provider credentials are properly configured in Dify settings. This is crucial for addressing ProviderNotInitializeError.

4. Check Usage and Plan for Model Provider: If you encounter a ProviderQuotaExceededError, it might be necessary to check your usage and consider upgrading your plan or adjusting model provider settings.

5. Verify Model Support: Ensure the gpt-4-turbo model is supported by your configuration or plan, especially if you're facing a ProviderModelCurrentlyNotSupportError.

6. Upload Requirements: For NoFileUploadedError and TooManyFilesError, ensure you're uploading the correct number of files that meet the platform's requirements.

7. File Size and Type: Make sure the file size and type adhere to Dify's requirements to avoid FileTooLargeError and UnsupportedFileTypeError.

If these steps do not resolve the issue, it may be beneficial to consult Dify's documentation or support channels for more specific guidance on configuring your setup for image uploads with the gpt-4-turbo model.

Details

Sources

• api/controllers/console/app/error.py
• api/controllers/web/error.py
• en/tutorials/model-configuration/README.md
• api/services/model_provider_service.py
• en/workspace/billing.md
• api/core/model_runtime/model_providers/openai/llm/gpt-4-turbo.yaml
• api/core/model_runtime/model_providers/openai/llm/gpt-4-turbo-2024-04-09.yaml

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