Shaka Player is not playing the complete content duration

[burugupalli]

Have you read the FAQ and checked for duplicate open issues?
Yes

If the problem is related to FairPlay, have you read the tutorial?

Problem not related to FairPlay

What version of Shaka Player are you using?

4.8

Can you reproduce the issue with our latest release version?
Yes

Can you reproduce the issue with the latest code from main?
Yes

Are you using the demo app or your own custom app?
Demo

If custom app, can you reproduce the issue using our demo app?
N/A

What browser and OS are you using?
Chrome on Mac

For embedded devices (smart TVs, etc.), what model and firmware version are you using?
N/A

What are the manifest and license server URIs?

Shaka Player Demo Link with custom content: https://shaka-player-demo.appspot.com/demo/#audiolang=en-US;textlang=en-US;uilang=en-US;asset=https://content-ause1-uu-fios1.uplynk.com/preplay2/7b8fe4f3ea644312912b01a41c50d3d8/527714cb231e6d33e14c57546fe082aa/7OheISeaXrmVhTLanBcB9L3a8Z8fKOuMgvJkkutPnAwp.mpd?pbs=4226b21719884eb484e031baef621d11;panel=CUSTOM%20CONTENT;build=uncompiled

Manifest URI: https://content-ause1-uu-fios1.uplynk.com/preplay2/7b8fe4f3ea644312912b01a41c50d3d8/527714cb231e6d33e14c57546fe082aa/7OheISeaXrmVhTLanBcB9L3a8Z8fKOuMgvJkkutPnAwp.mpd?pbs=4226b21719884eb484e031baef621d11

What configuration are you using? What is the output of player.getConfiguration()?

What did you do?

Playing a custom asset in the demo app, content duration is ~44 Minutes, Shaka player play only for approximately 19 minutes and then stops

What did you expect to happen?
Content should be played for complete duration

What actually happened?

Are you planning send a PR to fix it?
No

[avelad]

Your manifest returns 403

[burugupalli]

@avelad Can you check the below manifest

https://content-ause1-uu-fios1.uplynk.com/preplay2/7b8fe4f3ea644312912b01a41c50d3d8/7458e4772663cb10eb07625d7f20c6f5/2fBfbOIl0BjZqTNwQFf1Cz1zWmpdr3LYGXbKlgy2wf4j.mpd?pbs=0c8debcb73114b069a5275992aff9630

If it doesn't work, you can hit the below preplay (json) url and then use the playURL.

https://content-ause1-uu-fios1.uplynk.com/preplay/ext/5a83ec1bb4db4b739b568ec951b4327c/HDFD4000040002550041-1638991778.json?v=2&expand=vms1100&ad=irving&ad.ua=VMS4100&ad.cid=HDFD4000040002550043&ad.dev=SETTOP&ad.hhid=3336921260001&ad.ifa=165fdd8a-61c9-5d5d-9d18-d810b5379fb2&ad.ifatype=adid&ad.ip=76.203.9.0&ad.lmt=0&ad.prov=foodnetwork.com&ad.sess=1&ad.devid=0000092903888149&ad.tz=-5&ad.vip=76.203.9.0&ad.zc=&resolutions=0-720&tc=1&rn=3943645756&ct=a&oid=5a83ec1bb4db4b739b568ec951b4327c&eid=HDFD4000040002550041-1638991778&vcodec=avc&pp2ip=0&rmt=wv&rmp.content_key_specs.Audio.security_level=1&rmp.content_key_specs.SD.security_level=1&rmp.content_key_specs.HD.security_level=4&rmp.content_key_specs.Audio.required_output_protection.hdcp=HDCP_NONE&rmp.content_key_specs.SD.required_output_protection.hdcp=HDCP_NONE&rmp.content_key_specs.HD.required_output_protection.hdcp=HDCP_V1&manifest=mpd&exp=1720892143&euid=0000092903888149&sig=ec7e47d5130d005124e0e73002cd42d27fd7ceb7d5f718f6ba2115537faa88f8

[avelad]

It looks like your manifest has 10 periods, 4 periods use segmentList and 6 periods use segmentTemplate. The parser is not prepared for this mixture and gives incorrect behavior. I'm going to let @joeyparrish tell you what the best way to proceed is.

[joeyparrish]

@burugupalli, what encoder/packager are you using? How much control do you have over the packaging side?

[burugupalli]

@joeyparrish We get the manifest from 3rd party and currently don't have any control over it. The same manifest is working and playing fine with other players.