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[ECP-9099] Refunded order - payment_review state #2543

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Nuranto opened this issue Mar 7, 2024 · 1 comment
Open

[ECP-9099] Refunded order - payment_review state #2543

Nuranto opened this issue Mar 7, 2024 · 1 comment
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@Nuranto
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Nuranto commented Mar 7, 2024

Describe the bug

Sometimes (maybe 1 or 2% of the time), when we refund online an order with adyen, the order stays with state = payment_review. The status is correct (closed).

So when some admin comes and add a comment, it also change the order status with the default status for payment_review state, leaving the order in an incorrect state / status.

I don't know how to reproduce.

It first happened today, we upgraded to 9.2.0 (from v8) two days ago.

Capture d’écran 2024-03-07 à 14 08 27

Magento version
2.4.6-p4

Plugin version
9.2.0

@Nuranto Nuranto added the Bug report Indicates that issue has been marked as a possible bug label Mar 7, 2024
@candemiralp candemiralp changed the title Refunded order - payment_review state [ECP-9099] Refunded order - payment_review state Apr 2, 2024
@candemiralp
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Hello @Nuranto,

Thank you for raising this issue. We've created an internal investigation ticket to figure out the reason behind.

Best Regards,
Can

@candemiralp candemiralp self-assigned this Apr 2, 2024
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