Customer information missing after 19.5.3 -> 20.5.0 upgrade

[hansgv]

Preconditions

• OpenMage 20.5.0 upgraded from 19.5.3
• PHP 8.1.27
• Nginx 1.25.4
• Ubuntu 22.0.4 LTS
• Aurora MySQL 2.10.2 (compatible with MySQL 5.7.40)

Steps to reproduce

1. Upgraded functioning OpenMage 19.5.3 store to 20.5.0 by downloading and extracting the tar package to site root
2. Cleared Openmage's caches
3. Created a new order as a guest

Expected result

1. After creating a new order for a new customer, the new customer should be created to customer_entity table, be visible under admin UI's Customers > Manage Customers, etc.
2. Customer information should also be visible in orders, etc. Sales > Orders

Actual result

1. New customers are not created
2. Orders are missing customer details

No errors in PHP error log or Openmage's var/log/system.log or exception.log

On a related note, is it okay to downgrade to 19.5.3 or are there breaking db changes?

[ADDISON74]

Until we investigate this bug report, it would be good to go back to a backup that I hope you made before the upgrade.

[hansgv]

For what it's worth, downgrading back to 19.5.3 seems to fix the problem.

[ADDISON74]

For testing this issue I am using (OpenMage 20.5.0 + Magento Sample Data).

In the Backend > Sales > Orders I click on the [Create New Order] button.

In the "Create New Order" page there are two buttons [Create New Customer] and [Create Guest Order]. I click on the first one. I select the English Store.

For a new customer named Marlon Brando, I fill in the required fields in the "Billing Address" form, I add a product and select the "Shipping Method".

After I submit the order Mailpit is catching two emails, one for the order and one for the new account.

This is the order confirmation page, you can see the customer name is orange which means it is a link to the new account.

If I click the orange name it loads the customer page.

This is the confirmation from the table customer_entity that the customer was created succesfully.

Unfortunately, after testing, I cannot confirm the reported error.

[pquerner]

@ADDISON74 its unclear which PHP version you were running or if you did use the upgrade path (or started with a fresh 20.5.0).

@hansgv Can you add your database information? Anything out of the order? MySQL? Which version? Something in the my.cnf or somewhere else?

[hansgv]

My db is Aurora MySQL 2.10.2 (compatible with MySQL 5.7.40) with default parameters.

If there's a scenario I can test, I'm happy to help. My hunch is that the issue is related to the version upgrade path I took.

[ADDISON74]

@pquerner - I am using DDEV with any PHP version I want. For this test I used PHP 8.3.

I didn't do one thing, to look in the OpenMage logs, even Magento Developer Mode was enabled.

[ADDISON74]

@hansvg - when I test a report, I do it in an unchanged OpenMage. Always I am using the latest version from its repository. If the issue is confirmed then it must be fixed, if not then we close the case. You did an upgrade, but I can't evaluate what actually happened there, It's just a particular case.

[fballiano]

I'm pretty sure this is caused by 3rd party modules, not the core