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[Issue]: Cant play new Media after updating Jellyfin Server to 10.9 #11577
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Hi, it seems like your issue report has the following item(s) that need to be addressed:
This is an automated message, currently under testing. Please file an issue here if you encounter any problems. |
Any type specifically? Unable to reproduce with tv shows. possibily related to those baseurl issues, solution is to clear browser cache |
jellyfin-ffmpeg is missing from your system |
I have exactly the same error, I can play all the old media files but not the new ones after the update, it didn't happen before, it doesn't generate ffmpeg log files with the new files but the old ones, the log doesn't register anything. In my case with webplayer or the official mobile app. Instead if I use findroid or the official androidtv app it works without problem. I have tried the solution of deleting cache and other browsers but this does not solve it. |
It is stated clear that if you are seeing log like this means jellyfin-ffmpeg is missing from your system, or jellyfin is unable to find it. |
I think this is not the error, I have the same problems, exactly the same. |
Before you "think", why not check your log and see if you really have ffmpeg installed correctly |
is correctly installed, this log line indicates the version. jellyfin | [07:53:32] [INF] [1] MediaBrowser.MediaEncoding.Encoder.MediaEncoder: Found ffmpeg version 6.0.1 As the author of the post and I have said, the old media files prior to the update are all viewable in addition. |
Then you look at your ffmpeg install path, is |
Yes, I just checked it and I have inside the /usr/lib/jellyfin-ffmpeg/ folder a folder called ffprobe. The thing is that a new media file downloaded after the update works fine in findroid or in the official smarttv application but it doesn't load in the web browser instead in the web browser if the old media files load. |
Can you check the Dashboard->Playback->Transcoding and then scroll down. Does the ffmpeg path populated in the textbox or is it empty? |
Just my 2 cents here, can you check that all jellyfin-related packages have been correctly updated and none are held back? Also 10.9.1 just launched so you might want to check it out |
The line is filled with the path /usr/lib/jellyfin-ffmpeg/ffmpeg I also updated today to the latest version. |
At this point I suspect it is due to some outdated plugins. Can you retry with plugins disabled? |
All plugins are updated to the latest version (yesterday) to be compatible with this version of Jellyfin. However I don't abuse plugins, I have the default ones and some extra ones, it doesn't work if I deactivate them. I think the error is in Jellyfin web version, because in the rest of the clients the new files work, I can open an issue there. |
I made a proposed change in #11590, but since I cannot personally reproduce this issue, this is only a proposed fix. I may compile a custom docker image if I have time for you to test this, but you can also wait for the 10.9.2. |
Would it be a good idea to put it in the Jellyfin Web Client Github or it´s not necessary? |
I don't know why the web ever triggered this video prober TBH, but if the server-side change can fix your issue then it would be fine. No need to move to web for now. |
I say this because I only have this error in the web client in my case with the new files. |
I think the error comes from enabling this option: Prefer fMP4-HLS media container. When I downloaded the client for windows this option was disabled and when I enabled it the bug has returned. In the web version I have disabled this option but now the chrome cast field is empty, I can't select anything. |
This should work, if it does not then it is a bug because a lot of 10.9 introduced new feature will gone. |
I updated again to 1.9.1 this time and the error was still there. Didnt thought that ffmpeg was missing, because previously added media did work. |
@Sergiomg86 Well it seems like you are having a different issue now. Can you create a new issue with your full logs and environment info so I can properly investigate it? I'm going to close this one as the original issue is resolved. |
Please describe your bug
After Updating Jellyfin to Version 10.9 on Ubuntu, old media can be played without any problems, but new Media cant be played.
The Jellyfin log shows :
There are no ffmpeg logs, as these playbacks didnt even start.
After downgrading back to 10.8.13 the media can be played without any problems.
Reproduction Steps
Jellyfin Version
10.9.0
if other:
No response
Environment
Jellyfin logs
FFmpeg logs
Please attach any browser or client logs here
No response
Please attach any screenshots here
No response
Code of Conduct
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