Look into wrong instrument display using remote desktop (VPN)

[Anders-Markvardsen]

This issue was originally TRAC 5063

When using remote desktop to a Windows 7 computer with the following spec:

OS Name Microsoft Windows 7 Professional
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name NDW892
System Manufacturer Dell Inc.
System Model OptiPlex 980
System Type x64-based PC
Processor Intel(R) Core(TM) i7 CPU 870 @ 2.93GHz, 2927 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Dell Inc. A05, 03/11/2010
SMBIOS Version 2.6
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Locale United Kingdom
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name CLRC\ajm64
Time Zone GMT Daylight Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.99 GB
Available Physical Memory 1.93 GB
Total Virtual Memory 16.0 GB
Available Virtual Memory 9.33 GB
Page File Space 7.99 GB
Page File C:\pagefile.sys

Areas of the SANS2D detectors when viewed in Mantidplot gets populated with the wrong information.

See the attached picture, which shows to the left the 'front' detector and to the right the 'rear' detector. Click on Pick tab to get information about the individual detectors. When doing this it display back that parts of the 'rear' detector, as approximately shown by the red circle in the attached picture, belongs to the 'front' detector bank where in fact it belongs to the rear detector bank.

Perhaps this is just an issue for VPN into this particular computer.

[Anders-Markvardsen]

@NickDraper (2012-04-30T14:15:52):
Moved at end of release 2.1

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@NickDraper (2012-06-08T14:53:03):
I think we have had problems with this before with remote usage, and I don't think we solved it then. Talk to Roman about this, to see if he has any ideas.

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@NickDraper (2012-08-10T12:45:14):
http://www.mantidproject.org/Release_Notes_2_2_Full_List

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@NickDraper (2012-10-28T11:42:53):
Moved to release 2.4

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@NickDraper (2013-01-28T09:23:34):
Moved at the code freeze for release 2.4

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@NickDraper (2013-04-29T09:50:08):
Moved to r2.6 at the end of r2.5

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@NickDraper (2013-07-26T13:59:11):
Moved to the Backlog after the code freeze for R2.6

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@Anders-Markvardsen (2013-11-06T11:34:50):
I have verified that on Windows the reported display problem is still present. Speaking to Roman then this is estimated to by a major work to fix.

This effect is only seen in 3D view.

For example for the sans instrument selecting side-by-side option for SANS2D and the VPN view is correct.

Pushed this ticket to anyone since it may still be a bug we would like to fix at some point in the future....

So far, to my knowledge, I am the only mantid user who have experience this problem.

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@NickDraper (2014-02-02T15:34:53):
Moved to backlog at the end of Release 3.1

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@NickDraper (2014-02-14T11:07:57):
bulk move to assigned at the into of the triage step

[Anders-Markvardsen]

http://trac.mantidproject.org/mantid/raw-attachment/ticket/5063/Capture.PNG

(uploaded by @Anders-Markvardsen on 2012-04-04T15:09:49)

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[NickDraper]

nomachine seems to work better