TeamsInfo.getTeamChannels returning 403 Service Error Unknown

[carolinedpena]

Versions

Encountered with botbuilder v4.16.0 and the latest botbuilder v4.22.2. Encountered in Node v18 and v20.

Describe the bug

Using the TeamsInfo.getTeamsChannels is returning a 403 Unknown error. Tested with passing both the optional teams id param and without:

try { teamChannels = await TeamsInfo.getTeamChannels(context, context.activity.channelData.teamsTeamId); } catch(err) { console.log('error in getting teams channels') console.log(err) }

try { teamChannels = await TeamsInfo.getTeamChannels(context); } catch(err) { console.log('error in getting teams channels') console.log(err) }

Both return the following:
2024-04-16T13:57:39.763599244Z error in getting teams channels
2024-04-16T13:57:39.766050531Z RestError: Unknown
2024-04-16T13:57:39.766074232Z {
2024-04-16T13:57:39.766133434Z "name": "RestError",
2024-04-16T13:57:39.766140634Z "code": "ServiceError",
2024-04-16T13:57:39.766145834Z "statusCode": 403,
2024-04-16T13:57:39.766150635Z "request": {
2024-04-16T13:57:39.766155435Z "streamResponseStatusCodes": {},
2024-04-16T13:57:39.766160335Z "url": "https://smba.trafficmanager.net/amer/v3/teams/{TEAMS_ID_HERE}/conversations",
2024-04-16T13:57:39.766165535Z "method": "GET",
2024-04-16T13:57:39.766176136Z "headers": {
2024-04-16T13:57:39.766181036Z "_headersMap": {
2024-04-16T13:57:39.766185736Z "authorization": "REDACTED",
2024-04-16T13:57:39.766190536Z "user-agent": "core-http/3.0.4 Node/v14.21.3 OS/(x64-Linux-5.15.145.2-1.cm2)"
2024-04-16T13:57:39.766195536Z }
2024-04-16T13:57:39.766199736Z },
2024-04-16T13:57:39.766204237Z "withCredentials": false,
2024-04-16T13:57:39.766209037Z "timeout": 0,
2024-04-16T13:57:39.766229037Z "requestId": "fc38fe88-27cf-446f-83c4-14159da00556"
2024-04-16T13:57:39.766234038Z },
2024-04-16T13:57:39.766238538Z "details": {
2024-04-16T13:57:39.766243138Z "error": {
2024-04-16T13:57:39.766247638Z "code": "ServiceError",
2024-04-16T13:57:39.766252338Z "message": "Unknown"
2024-04-16T13:57:39.766257038Z }
2024-04-16T13:57:39.766261639Z },
2024-04-16T13:57:39.766266139Z "message": "Unknown"
2024-04-16T13:57:39.766270739Z }

Expected behavior

Nothing was changed about our code, error began yesterday afternoon. We'd expect a list of a team's channels to be returned.

[stevkan]

@carolinedpena - Is this still an issue or did it resolve itself, by chance? Nothing has changed with BotFramework. I suspect that there was a change in the Teams client.

Out of curiosity, are you using new or old (classic) Teams?
What is the version of Teams you are using?
If you switch from one to the other, does the issue persist?

[stevkan]

Closing due to inactivity.