Problems sending Monero

[tacobella1]

I have a Monero GUI wallet that connects to my Nano X. I am unable to send funds out of my account, I get an error message. I watched a YT video which says to go to Settings - Log 4 and that this resolves the issue. I tried this solution but it still doesn't work! Any ideas as I am a bit stuck? Thanks

[selsta]

What error message do you get? Please share the exact wording. Also can you try sending monero if it's a smaller amount?

I watched a YT video which says to go to Settings - Log 4 and that this resolves the issue

I don't think the log level is related at all, you can set it back to log level 0 or 1.

[tacobella1]

What error message do you get? Please share the exact wording. Also can you try sending monero if it's a smaller amount?

I watched a YT video which says to go to Settings - Log 4 and that this resolves the issue

I don't think the log level is related at all, you can set it back to log level 0 or 1.

Thanks for getting back to me. The error message says. 'Can't create transaction unexpected error: Unable to send hidapi command. Error 64: The device is not connected.

I have tried sending just a small bit of XMR but I'm still getting the error message. Does Ledger still support XMR. I have an xmr app on my nano x but when I look for the app on the ledger platform to see if it can be updated, it doesn't appear. All of my firmware and updates etc have been completed.

[selsta]

Does Ledger still support XMR.

Yes, Ledger still supports XMR.

hanks for getting back to me. The error message says. 'Can't create transaction unexpected error: Unable to send hidapi command. Error 64: The device is not connected.

How did you connect the Ledger? If via USB, can you try a different port? Also did you make user everything else Ledger related is closed, do not use monero and Ledger Live simultaniously.

[tacobella1]

I connected it by USB, I have tried both ports. Ledger is closed when i am trying. My Ledger is working with other apps

[selsta]

What operating system are you using? Did you make sure that the Ledger stays unlocked and the Ledger monero app open and plugged in?

Do you have access to a different computer where you can try to create a transaction?

[tacobella1]

I will try to set up a new account on a different computer tomorrow. Do you think it's more likely to be the computer than the ledger?

[selsta]

You don't have to create a new account, you can just copy the ledger wallet file to the new computer and then open it with monero-gui.

Do you think it's more likely to be the computer than the ledger?

I don't know, but it seems the Ledger loses connection to the computer during the transaction creation. Could be the computer, could be a bad cable, could be anti-virus interferring, etc.

[tacobella1]

I got it working by deleting the Monero program and reinstalling it from scratch. Thank you for your help, much appreciated.