v1.9.2

Enhancements

• Help topics have super powers (#974)
  • They can be arbitrarily nested
  • They can be manually sorted
  • Admins can select a system default help topic
  • They can inherit the form from a parent
• Form data entered to custom forms is preserved when switching help topics
• Update to Redactor 9.2.4 (http://imperavi.com/redactor/log/)
• Using canned responses no longer requires [Append] click (#973)
• Guests can sign out (#1000)
• Filter by custom list item properties (#1024)
• Time selection is based on admin configured time format (#1036)
• (Optionally) clients can access tickets without clicking email link (#999)
• Introduction of signals for mail filter plugins (#952)

Improvements

• Fix a few glitches on site page management (#986)
• Fix saving department alert recipients (#985)
• Fix assignment to account manager regardless of setting (#1013)
• Fix dialog boxes on some PJAX navigations (#1034)
• Help topics are properly sorted in FAQ management (#1035)
• Fix MySQL commands out-of-sync triggered by the ORM (#1012)
• Clients can follow email links from multiple tickets (#1001)
• Workaround for PHP variable corruption issue (#917, #969)
• All other improvements cited in v1.8.4

Performance and Security

• Fix XSS vulnerability in phone number widget (#1025)
• Fix several XSS vulnerabilities in client and staff interfaces (#1024, #1025)