Neatline editor not loading

[david50s]

I'm using Neatline v2.6.1 in an Omeka install version 2.6
Other specs:
PHP | 5.5.22 (cgi-fcgi)
OS | Linux 4.14.17 x86_64
MySQL Server | 5.6.37
The problem is that when I have the Neatline plugin installed and access the editor after filling out the Exhibit Settings info, the map (Open Street Map) continuously displays "Loading" in the lower right corner. The "Records" button in the left pane is unresponsive. "Styles" takes me to the styles form but the any entries I make there are not being saved.
If I add the NeatLine Waypoints or Text plugin, the "Loading" message goes away but the left pane is completely blank.
Any help would be welcome.
Thanks
david50s

[jeremyboggs]

This seems like some issue with JavaScript, either some of the libraries or assets aren't loading, or something else is causing the error. If you don't mind, can you see what, if anything, is the output in your browser's console? This Super User Stack Exchange answer describes how to get to the console in different browsers, but am happy to help you more here if needed.

Can you also share what other plugins you have installed, if any? Also, maybe see if you get a similar error in different browsers?

[david50s]

Hi, thanks for the response,
This screen grab of the console with Waypoints widget active

Console is the same with no widgets or other Neatline pluggins active.
I've also tried shutting down other plugins and have consistently gotten the same result.

I'm using Chrome. I've tried IE and Edge - same results
other Pluggins are:
Coins, CSS Editor, DocsViewer, Dropbox, Exhibit Builder, HTML5Media, NeatLine, NeatLIne Widget Text, NeatLIneWaypoints, Shortcode Carousel, Simple pages, Simple Vocab.

If you need to log into the site, I have set up a login you can use -
User Name: diaguser
Password: diag1749
The url is http://beavertaillight.org/archives
Let me know if you don't need it or when you are done and I will kill the login.

Thanks for your help.

Dave Smith

[jeremyboggs]

@david50s Thanks, Dave. I"m poking around your site, adn I have changed that password to something only I know. I do see the error on your own site, but its not something I can replicate on my own instance. we'll keep investigating, and send you an update. Sorry for this!

[david50s]

An update. I notice on another Omeka installation that I have with a different hosting service that Zend framework is listed in Omeka System Information. Zend is not listed as a PHP extension in my problem installation. Could this have a bearing on this problem?

[jeremyboggs]

Huh, that's curious. Can you share your full system information, for each one? Feel free to email me directly at jeremy@virginia.edu.

[david50s]

Hi Jeremy – I tried to respond to Jeremy@virginia.edu <mailto:Jeremy@virginia.edu> and it bounced back as undeliverable. So here’s the info you requested. The good installation is at my personnel web site - http://5thirdstreet.com/omeka The system info at the problem installation is: User Browser Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.186 Safari/537.36 Role super System Omeka 2.6 PHP 5.5.22 (cgi-fcgi) OS Linux 4.14.17 x86_64 MySQL Server 5.6.37 MySQL Client mysqlnd 5.0.11-dev - 20120503 - $Id: 15d5c781cfcad91193dceae1d2cdd127674ddb3e $ PHP Extensions Regular bcmath, calendar, cgi-fcgi, Core, ctype, curl, date, dba, dom, ereg, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, json, libxml, mbstring, mcrypt, mhash, mysql, mysqli, mysqlnd, openssl, pcre, PDO, pdo_mysql, pdo_sqlite, Phar, posix, pspell, Reflection, session, SimpleXML, sockets, SPL, sqlite3, standard, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib System info at the good installation is: User Browser Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.186 Safari/537.36 Role super System Omeka 2.6 PHP 5.6.30 (cgi-fcgi) OS Linux 3.10.0-693.11.6.1.ELK.el6.x86_64 x86_64 MySQL Server 5.5.51 MySQL Client 5.5.54-MariaDB PHP Extensions Regular bcmath, bz2, calendar, cgi-fcgi, Core, ctype, curl, date, dom, ereg, exif, fileinfo, filter, ftp, gd, gettext, gnupg, hash, iconv, imagick, imap, intl, ionCube Loader, json, libxml, mailparse, mbstring, mcrypt, memcache, mhash, mysql, mysqli, mysqlnd, OAuth, openssl, pcre, PDO, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, phalcon, Phar, posix, pspell, Reflection, session, SimpleXML, snmp, soap, sockets, SourceGuardian, SPL, sqlite3, standard, tidy, timezonedb, tokenizer, uploadprogress, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, yaml, Zend Guard Loader, zip, zlib Zend SourceGuardian, the ionCube PHP Loader (enabled) + Intrusion Protection from ioncube24.com (unconfigured), Zend Guard Loader Thanks, - feel free to reply directly to me at dave.smith.ri@gmail.com <mailto:dave.smith.ri@gmail.com> From: Jeremy Boggs <notifications@github.com> Sent: Monday, March 19, 2018 8:32 AM To: scholarslab/Neatline <Neatline@noreply.github.com> Cc: david50s <dave.smith.ri@gmail.com>; State change <state_change@noreply.github.com> Subject: Re: [scholarslab/Neatline] Neatline editor not loading (#452) Huh, that's curious. Can you share your full system information, for each one? Feel free to email me directly at jeremy@virginia.edu <mailto:jeremy@virginia.edu> . — You are receiving this because you modified the open/close state. Reply to this email directly, view it on GitHub <#452 (comment)> , or mute the thread <https://github.com/notifications/unsubscribe-auth/AjhNQEjB9P8bj8gztItNUMzPybKYtV8Iks5tf6UsgaJpZM4SlSjn> . <https://github.com/notifications/beacon/AjhNQHuuIXjzW0gKLUib7pD3PhBM9lyiks5tf6UsgaJpZM4SlSjn.gif>