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Nahimic / MSI Sound Studio bug: Prusaslicer hangs up if the program is not on my main monitor. #2522

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GeusB opened this issue Jun 16, 2019 · 25 comments

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@GeusB
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GeusB commented Jun 16, 2019

Version 2.0.0+win64

Windows 10 Home 1803 Build 17134.829

Prusa I3 Mk3: 3.7.1-2266

Prusaslicer hangs up if the program is not on my main monitor.

When I try to slice any STL (tried about 4 straight from thingiverse), with or without changing print or other settings, it always hangs. CPU/RAM are at about idle levels. If I slice the same files with PS on my main monitor they work perfectly.

Kitchen_Utensil_Holder_Final.zip

Extra Info
PrusaSlicer
Version: 2.0.0+win64
Build: PrusaSlicer-2.0.0+win64-201905201652

Operating System: Windows
System Architecture: 64 bit
Windows Version: Windows 10 (build 17134), 64-bit edition

OpenGL installation
GL version: 4.6.0 NVIDIA 417.35
Vendor: NVIDIA Corporation
Renderer: GeForce GTX 970/PCIe/SSE2
GLSL version: 4.60 NVIDIA
Installed extensions:

GL_AMD_multi_draw_indirect
GL_AMD_seamless_cubemap_per_texture
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@bubnikv
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bubnikv commented Jun 17, 2019 via email

@GeusB
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GeusB commented Jun 17, 2019

It's a desktop pc with a separate graphics card. (but is does also have an onboard gpu)

It's not that it's a big issue(to me at least), I just moved PS back to the main monitor.
But if you require extra/more detailed info I'll gladly help.

@Braddg
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Braddg commented Jun 18, 2019

I have the same issue, but I can't even get PrusaSlicer to open on non-main monitor. It hangs trying to display the 3D build sheet. I do not have built-in graphics. I have a desktop with two NVIDIA 1080Ti graphics cards, driving three monitors.

I am able to use Slic3rPE 1.42.0-beta2 on a non-main monitor (If that triggers any ideas).
Edit: Sorry, I was wrong. I can't get 1.42.0-beta2 to work on a non-main monitor either.

@Czappy
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Czappy commented Jun 18, 2019

Same issue for me. As soon as i move the slicer to the second monitor it crashes and isnt restarting again on that monitor. i have to turn it off to let the slicer start on the main monitor again to get it work again.

PrusaSlicer2.0 and Geforce GTX 1080 from Asus, HP Monitor, Viewsonic Monitor and both Full HD on Windows 10 Pro

@Ixitxachitl
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I'm having a seemingly related issue with my 1080ti, if i open PrusaSlicer and it doesn't open on my primary display it immediately crashes upon opening. If all of my displays mirror the primary display it will reset the display it opens on and resumes functioning correctly, I can then return my displays to extend mode and things will work properly unless I close PrusaSlicer on a display other than my primary display in which case it will fail to start the next time I try to open it.

@bubnikv
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bubnikv commented Jun 24, 2019

@Braddg I have a desktop with two NVIDIA 1080Ti graphics cards, driving three monitors.

How do you have these two cards configured? Do they act as a one or as two cards? I don't have personal experience with such a setup, but I believe the two cards could be interconnected with a special card to act as a single device.

@bubnikv
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bubnikv commented Jun 24, 2019

@nkoeppel Do you have just the single NVIDIA 1080Ti running on your system, or do you run on multiple graphics cards?

@bubnikv
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bubnikv commented Jun 24, 2019

@GeusB Is the on board GPU active or disabled?

I am asking many questions, because it may very well be, that we would have to set up a system to replicate those issues. It is virtually impossible to fix such an issue without being able to lay hands on the system.

@bubnikv
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bubnikv commented Jun 24, 2019

I suppose all these issues are on Windows only. Is anybody of you technical enough (a programmer?) to be able to compile and run slicer under a debugger?

@Ixitxachitl
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Ixitxachitl commented Jun 24, 2019 via email

@Braddg
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Braddg commented Jun 25, 2019

@Braddg I have a desktop with two NVIDIA 1080Ti graphics cards, driving three monitors.

How do you have these two cards configured? Do they act as a one or as two cards? I don't have personal experience with such a setup, but I believe the two cards could be interconnected with a special card to act as a single device.

I do not have the cards in SLI mode (single output).

Ok, so per your request, I compiled and run under a debugger. Programming is not my day job, so please forgive me if I didn't do this correctly. When I open PrusaSlicer on a non-main monitor, it stops responding, so I break-all. Attached is what I see.
Debug opening PrusaSlicer on non-main monitor

@bubnikv
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bubnikv commented Jun 25, 2019

@Braddg Thanks a lot. This certainly gives a very useful hint. I cannot estimate whether it will help much, it may or may not. Now we shall google around.

@bubnikv
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bubnikv commented Jun 25, 2019 via email

@Braddg
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Braddg commented Jun 25, 2019

The build did not work for me.

This link has some interesting info:
https://caseymuratori.com/blog_0026

Are we creating the OpenGL render context on the correct HDC (monitor)?

@Braddg
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Braddg commented Jun 25, 2019

I've noticed when placing a breakpoint on GetHDC() and stepping through, the HDC is defined when only the Console window is open on my main monitor. The image below shows a comment, "HDC for this window, we keep it all the time". So... if Prusa-Slicer-Console is defining the HDC then that will not work when rendering the GUI which is on a different monitor (which should be a different HDC)?

GetHDC

@bubnikv
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bubnikv commented Jun 26, 2019 via email

@Braddg
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Braddg commented Jun 29, 2019

I was able to resolve my issue....

Stop the Nahimic service using task manager. Somehow it is interfering with the rendering of the print bed. When I turn it back on, my issue comes back.

From what I can tell, both ASUS and MSI motherboards use the Nahimic service for audio. For ASUS, I think it is installed with Sonic Studio. I had to go into services and disable Nahimic from starting automatically.

Hope this works for everyone!

@Ixitxachitl
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Ixitxachitl commented Jun 29, 2019 via email

@Ixitxachitl
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Ixitxachitl commented Jun 29, 2019 via email

@bubnikv
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bubnikv commented Jul 1, 2019

@Braddg @nkoeppel thanks for heads up. This is hilarious. What would be the minimum / cheapest setup for us to buy to reproduce this issue? Can we install this Nahimic stuff and will slicer break on our computers?

@bubnikv
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bubnikv commented Jul 1, 2019

I have passed the following report to https://www.nahimic.com/solutions/#ContactForm


Hello.

We are having issues with dual screen setups and our PrusaSlicer application. Our application crashes, if your Nahimic service is running and one moves our PrusaSlicer app window from one screen to the other.

#2522

It seems that your suite is causing havoc to other 3D graphics applications as well.

https://forum-en.msi.com/index.php?topic=284528.0
https://answers.unity.com/questions/1124406/strange-ui-editor-graphic-gltiches-in-unity3d-5-on.html?page=1&pageSize=5&sort=votes

Would you please help us to resolve the issue? Thank you.

@St-Clair
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St-Clair commented Jul 24, 2019

I have been having this issue for 6 months and only just bothered to check if I was the only one having the issue.

Just to add to the currently known problem with Nahimic, their base version of sound drivers dont cause this issue (In my limited testing with other software, it may be different for Prusa Slicer), its something to do with the implementation that MSI and a few other resellers/repackagers use.

I would say it might be better to contact MSI/ASUS and the other repackers but this has been an issue for almost 4 years now, as an IT professional its disgusting to me that nothing is being done and sadly I dont think it will ever be fixed.

It may just be best to officially state that Prusa recommends uninstalling and/or stopping the tasks for Nahimic drivers and Sonic Studio if using Prusa Slicer on a multi-monitor setup.

@bubnikv bubnikv changed the title Prusaslicer hangs up if the program is not on my main monitor. MPrusaslicer hangs up if the program is not on my main monitor. Aug 1, 2019
@bubnikv bubnikv changed the title MPrusaslicer hangs up if the program is not on my main monitor. Nahimic / MSI Sound Studio bug: Prusaslicer hangs up if the program is not on my main monitor. Aug 1, 2019
@breakthrulx
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Great thread guys. I have a recently purshased MSI Modern 15, using Prusa Slicer on secondary display, and suddenly today it refused to dipslay the plater when I opened the app. If it wasnt for you guys I'd be thrust into a spiral of wiping, re-installing, and who knows what else. So...just to help those with the Nahimic app installed..... See the attached screenshot that shows the SoundTracker Engine that needs to be disabled. Notice the underlined red line. I guess that's their way of addressing the problem. So disabling the 'SoundTrackerEngine' worked. I was able to reopen Prusa Slicer no problem.
Nahimic Prusa issue

@kocikdav
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kocikdav commented Feb 1, 2021

Hello. I would like to ask users having troubles with Nahimic libraries to try this build. It should display warning dialog about NahimicOSD.dll linked.
https://www.dropbox.com/s/on0dwea75gfx4cc/PrusaSlicer-2.3.0%2B127-win64-gf939cac84-202102011345.zip?dl=0

We know that this is just a warning rather than a solution, but currently we have no way to stop loading this library as it comes linked statically when we start our process.

Also if you are aware of another libraries of same source please let us know their names. You can find it with ProcessExplorer tool.

@bubnikv
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bubnikv commented Jul 30, 2021

Warning about the Nahimic DLL being injected into PrusaSlicer will be rolled out with PrusaSlicer 2.4.0-alpha1. It is not a "fix" for the nahimic issue, but at least the user will be informed.

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