Photoshop 32bit vs 64bit

[cameronmcefee]

Have you run into issues with Photoshop 64bit on windows not loading extensions from Program Files?

I've got a user that reported a successful install but GuideGuide does not show up. Investigating on my own machine, I had the same experience. The solution was to install the extension in Program Files x86. While I'm glad to have a solution, it irks me because it doesn't make any sense. Photoshop is launching in 64bit mode, but requires loading extension from the 32bit folder, which isn't supported by the installer.

While this is technically not an installer bug, I'm hoping you might have seen this before. I'm wondering if it's something we can predict and fix.

[cameronmcefee]

It's also probably worth clarifying, this is the system install, not the user install.

[undavide]

Hi @cameronmcefee,
no - I'm afraid I've never heard about that. What OS exactly, win10 or it's a general issue on Win?

[cameronmcefee]

Bummer… Seems like a general issue. Theirs is Windows 7, Mine is Windows 10.

[undavide]

To sum up my findings (thanks to @cameronmcefee for his contributions), both Photoshop @32bit and Photoshop @64bit on Windows are looking for extension in the Program Files (x86)/Common Files/Adobe/CEP/extensions.

Problem is that the ExtendScript folder token Folder.commonFiles for PS@64bit points to Program Files - without the (x86) - so this explains the issue with Global installation and Windows.

As a temporary fix, try User installation, which copies files on ~/AppData/Roaming. I'm afraid the Program Files (x86) is localized on Windows (i.e. in German Windows is... I don't know what, but not Program Files). Possibly the (x86) is fixed so there's a chance that adding it in the path would work - yet some testing is required. I'm running an English version of Win10, if somebody owns a different language we can test it!