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Bug: Pinned items don't show when Files is opened on Windows startup #15410

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MarathonMax opened this issue May 16, 2024 · 11 comments
Open

Bug: Pinned items don't show when Files is opened on Windows startup #15410

MarathonMax opened this issue May 16, 2024 · 11 comments
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bug Something isn't working 👀

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@MarathonMax
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MarathonMax commented May 16, 2024 •
edited by Josh65-2201

Description

There has been 1 report on GitHub and 2 in Discord of this issue. All of them relating to the start with Windows option and closing and reopening Files fixes the issue.

Steps To Reproduce

  1. Enable Files settings > Advanced > Open Files on Windows Startup
  2. Enable Files settings > Advanced > Leave app running in the background when the window is closed
  3. Restart Windows
  4. Open Files
  5. See pinned items are missing

Requirements

  • Load pins items when Files is opened on Windows Startup

Files Version

3.4.1.0

Windows Version

10.0.22631.3593

Log File

debug.log
@MarathonMax MarathonMax added the bug Something isn't working 👀 label May 16, 2024
@Josh65-2201
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Josh65-2201 commented May 16, 2024 •
edited

Thanks for the report,

  • Please see if they are still shown in Windows File Explorer
  • Try clearing recent folders in Windows File Explorer settings > ... > Options > Clear and disabling show recent folders in > that same menu.
  • Do you have Files settings > Advanced > Open Files on Windows startup enabled?

@Josh65-2201 Josh65-2201 added the needs - additional info Needs more information from the reporter label May 16, 2024
@MarathonMax
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MarathonMax commented May 16, 2024 via email

@Josh65-2201
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For what step aren't you seeing the option?

Windows File Explorer options here
image

Files option here
image

@MarathonMax
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MarathonMax commented May 16, 2024 via email

@Josh65-2201
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Do the screenshots I send help?
Also do you have Files settings > Advanced > Open Files on Windows startup enabled?

@MarathonMax
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Second screen (black with green handwritten circle): my option is set to ACTIVATED

As for clearing File Explorer history ... I do not see where that is.

@Josh65-2201
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Please try closing Files from the system tray and opening from the start menu.

@MarathonMax
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OK got it where to clear history. Just did it. Relaunched Files (your app) and problem is fixed. Tks.

@Josh65-2201
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Josh65-2201 commented May 17, 2024 •
edited

Thanks for the information do you also have the leave running in background option on in Files?

@Josh65-2201 Josh65-2201 changed the title Migrating to 3.4 erased all my Pinned folders !!! Bug: Pinned items don't show when Files is opened on Windows startup May 17, 2024
@Josh65-2201 Josh65-2201 removed the needs - additional info Needs more information from the reporter label May 17, 2024
@MarathonMax
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MarathonMax commented May 17, 2024 via email

@JudeLC
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JudeLC commented May 22, 2024

Exact same issue for me.

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