Unable to log in to existing account on Trusted Traveler Program page

[jwcarlso]

Steps to reproduce the issue (please be as specific as possible)

1. Start from https://ttp.cbp.dhs.gov/
2. Click "Log In" or "Get Started" -> "Consent and Continue", this redirects to https://secure.login.gov/sign_up/start
3. Click "Sign in" since I already have an account
4. Enter email address and password, click Next
5. Enter OTP (using Google Authenticator), click Submit

Expected behavior

Redirect back to https://ttp.cbp.dhs.gov/ with a signed in account

Actual behavior

Window appears with "Session: Your session is no longer active. Please log in again."
Screenshot: https://photos.app.goo.gl/RQoiF3YeB4d5tehw9

Extra details

• Working a few weeks ago, when I created a new login.gov account, but didn't proceed with the application
• I can successfully login to other login.gov sites such as https://secure.login.gov/account
• Never used a GOES id
• Tried multiple times yesterday and today, from many different browsers:
  • Chrome 68.0.3440.106 (64-bit)
  • IE 11.431.16299
  • Firefox 49.0.2
• OS: Windows 10
• Sample date/time of access: 2018-08-28 22:38 PDT
• Other Internet mention of this issue: flyertalk.com

This is preventing me from applying for Global Entry. Let me know if you need me to capture any other debugging info. Thanks for taking a look!

[pepeluiz8]

is July 2019 and I'm still having exactly the same problem

[btoro]

Check your time on your OS. mine was wrong (due to switching between windows and Ubuntu) and when i corrected the time, it worked.

[pepeluiz8]

Trying now

[pepeluiz8]

Working now. The time was correct but not using Internet Time synchronization.
Thanks a lot !

[bhudgens]

Thank you @btoro. Switched from Ubuntu to Windows and had the exact same issue. You are correct - fixing the time was the solution!

[victorarce]

Confirmed, the problem was the timezone. I had it setup one hour ahead to match my co-workers timezone. Clearing cookies didn't work.