Attachment C - SLA

[pjt2017]

Question/Comment

4 questions regarding this spreadsheet are presented below

Name and affiliation

Paul Townsend, Acuant

Section of RFQ documents

Attachment C - SLA

Question/Comment

1. Many of the SLA requirements are specific for the vendor-hosted deployment option. Should these items be completed if software only is proposed? This includes MFA ID Update README.md attachment list #1, 2, 3, 7, 8, 9, 10, 11, 12, and 13.

2. MFA ID NAICS 541519 #4 indicates a maximum API response time of 1000ms (1 second). Across the industry, it is recognized that each actual API call to process the document images can take upwards of 3-4 seconds. Please clarify how the government intends to measure this response time.

3. Cell B2 on Sheet3 is unreadable. Please modify the spreadsheet to clarify the contents of this cell.

4. On Sheet3, the meaning/intent of most of the items is unclear. It seems to imply that there is some application that includes KBA, behavioral algorithms, input velocity (?), etc. There is no description in the RFQ that describes the context for most/all of these items. Please clarify.

[oghaffari]

"Question 1: The requirements should only be completed if the vendor is hosting the solution.

Question 2: An updated version of SLA requirements has been uploaded (link). The requirement has been changed to ""Work with the government to baseline average API response times"".
In answering this question break out options available from vendor technical offering:

• document authentication software review only
• document authentication software review + human review
• facial recognition software review only
• facial recognition software review + human review
• document authentication & facial recognition software review only
• document authentication & facial recognition software review + human review

Question 3: An updated version of SLA requirements has been uploaded. Sheet 3 was included in error.

Question 4: A corrected version of SLA requirements has been uploaded (link). Sheet 3 was included in error".