Create a policy for handling events

[sgibson91]

Context

Through the support channel, we often receive requests and/or notifications about events/workshops that communities would like to run on their hubs. While we provide information on how a community should inform us and/or ask for help, and an engineering checklist for preparing for an event - we don't have any guidance on how a support triager should handle these requests when they come in. The implicit process is that an event template issue is opened, and as a part of that the event is added to an event calendar. We also lack a process to surface these events for refinement and committed to an iteration in time for the event.

Proposal

• Write a policy/runbook describing how support triagers are expected to handle event tickets and what the expectations of them are
• Develop a process for surfacing these events so that they can be scheduled and committed to iterations in an appropriate length of time

Updates and actions

No response