Bug in robot house

[craylton]

Hello I have problem with robot house it does not run when i press the buttons

This is the error message I recieved.

A fatal exception OE has occurred at 0028:C562F1B7 in VXD ctpci9x(05) + 00001853. The current application will be terminated.

I am running on a windows computer with micrsoft mouse and dell keyboard

Please you know any ideas???

Thanks and regards,
Sajat Pingh

[AaronAcerboni]

Hello Craylton,

Thank you for visiting Robot House Community and providing us with the detailed description about the issue.

I certainly understand your concern and will try my best to help you.

There can be a number of reasons for this issue to happen. Some common issues that can cause these problems are:

System files on the computer may be corrupt or mismatched with other files.

There could be a possibility of virus or malware infection.

Some applications or services running on the computer might have stopped Windows Explorer to work.

This issue might have occurred due to outdated or corrupted video driver.

I would suggest you to try the following methods and check if it helps.

Method 1:

Step 1:

To diagnose whether this issue occurs in “Safe Mode”, let’s reboot the computer in safe mode and check if the issue appears there as well.

Safe mode is a diagnostic mode for Windows that starts your computer in a limited state. Only the basic files and drivers necessary to run Windows are started. This helps us in identifying whether the issue is due to some third party programs conflict. The word Safe mode appear in the concern of your monitor to identify which windows mode you are using.

Follow the steps given below and check if that helps.

Type settings in search and click on Settings.

Click Update and recovery, and then tap or click Recovery.

Under Advanced startup, tap or click Restart now.

Once your PC restarts, on the Choose an option screen, tap or click Troubleshoot.

If you don't see the Startup Settings option, tap or click advanced options.

Tap or click Startup Settings.

Tap or click Restart.

On the Startup Settings screen, choose the Safe Mode.

Sign in to your PC with a user account that has administrator rights.

Step 2:

If the issue does not appear in safe mode, place the computer in clean boot state and check if the issue reappears.

Placing your system in “Clean Boot” state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.

How to perform a clean boot in Windows

https://support.microsoft.com/en-us/kb/929135?wa=wsignin1.0

If the issue does not occur in “Clean Boot”, then you may determine which application/service on the computer is causing this issue. This can be done by following the instructions for “Windows 8.1 and Windows 8” given in the section “How to determine what is causing the problem by performing a Clean Boot” from the same given link.

Note: Refer "How to reset the computer to start normally after clean boot troubleshooting" to reset the computer to start as normal after troubleshooting.

If the issue persists, follow method 2

Method 2:

How to use the System File Checker tool to repair missing or corrupted system files, please follow the steps in the link provided below.

https://support.microsoft.com/kb/929833?wa=wsignin1.0

Note: System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. This article describes how to run the System File Checker tool (SFC.exe)to scan your system files and to repair missing or corrupted system files in Windows 8.1 or Windows 8. If a Windows Resource Protection (WRP) file is missing or is corrupted, Windows may not behave as expected.

If the issue persists, follow method 3

Method 3:

Run a full computer scan with the Microsoft Safety Scanner to make sure that the computer is virus free.

Microsoft Safety Scanner, please follow the steps in the link provided below.

http://www.microsoft.com/security/scanner/en-us/default.aspx

Note: Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.

The above steps holds good for Windows 10 as well.

For more information:

I would suggest you to refer to the suggestions provided by “Andre Da Costa” replied on January 22, 2015 in the following Microsoft Community link.

Frequently Asked Questions: Windows 10

http://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_install/frequently-asked-questions-windows-10/5c0b9368-a9e8-4238-b1e4-45f4b7ed2fb9

I hope this information is helpful.

Please do let us know if you need any further assistance, we will be glad to assist you.

Thank you.
Regards
Jayant Gupta - Robot house Support Engineer