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Collect visitor role information via analytics #266

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ralf57 opened this issue Feb 11, 2020 · 4 comments
Closed

Collect visitor role information via analytics #266

ralf57 opened this issue Feb 11, 2020 · 4 comments

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@ralf57
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ralf57 commented Feb 11, 2020

Overview

This issue depends on #158
The idea is to ask the ADG visitors in which role they are using/visiting the ADG website.
The collected data would help us with the definition of different UX personas.

Example

Question: How are you using the guide?
Answers:

  • as a developer on a project
  • as a bizdev
  • as an accessibility enthusiast willing to learn more

@gracischuetz could help crafting the form

Notes:

  • answering is totally optional and is done voluntarily by the visitor
  • the data is directly submitted to Matomo (via event tracking, no other storage is required)
@gracischuetz
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gracischuetz commented Feb 13, 2020

Hi! As spoken with @ralf57 Donato, here is a way of asking the visitors their role and what they were looking for. Wireframes Asking for Feedback
(By the way, hotjar do that out of the box https://www.hotjar.com)
The idea is to place a closable overlay at the bottom right side of the website asking for two questions:

  1. Which specific topic were you looking for?
  2. What is your role?

Afert sending the feedback, a thank you message appears:

Would that be possible? Can I help somehow?
image

image

@ralf57
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ralf57 commented Feb 13, 2020

Thanks @gracischuetz
I will sync with @renestalder in order to start using the available Matomo instance and implement this feature.

@gracischuetz gracischuetz self-assigned this Jun 16, 2020
@ralf57 ralf57 self-assigned this Dec 10, 2020
@ralf57
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ralf57 commented Dec 10, 2020

The solution will leverage Matomo's Event Tracking and the proposed structure is:

_paq.push(['trackEvent', 'Form - Feedback', 'Submit', 'TOPIC || ROLE']);

which allows the logging of both the topic and the role.

@renestalder renestalder added this to To-do / in progress in Overall Issue Dashboard Jun 27, 2021
@backflip
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backflip commented May 8, 2023

Closed after today's backlog grooming. Feel free to reopen at any time, ideally based on a specific data requirement.

@backflip backflip closed this as completed May 8, 2023
Overall Issue Dashboard automation moved this from To-do / in progress to Done May 8, 2023
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