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“Report an issue” menu item has been reowrked #649

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lancelot-moon opened this issue Feb 10, 2018 · 2 comments
Closed

“Report an issue” menu item has been reowrked #649

lancelot-moon opened this issue Feb 10, 2018 · 2 comments

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@lancelot-moon
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lancelot-moon commented Feb 10, 2018

  1. Please change "Report Missed Ad" to "Report Issues" in "Contact Support" of AdGuard Assistant.
    Now, I only see "Web Reporting Tool" in "Contact Support" of AdGuard Assistant for reporting missed ads.
    However, as what we know, "Web Reporting Tool" isn't only for reporting missed ads.
    It can let us report several types of events: missed ads, anti-adblock and so on.
    https://reports.adguard.com/en/new_issue.html
Screenshot:

image


  1. May you also add "Web Reporting Tool" in the section of "More"?
    "Web Reporting Tool" in AdGuard Assistant isn't obvious for users.
    Please add "Web Reporting Tool" in the section of "More".
Screenshot:

image


Thanks.

@zebrum zebrum added this to the 2.0.0 milestone Feb 10, 2018
@lancelot-moon
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lancelot-moon commented Feb 17, 2018

@ameshkov
@IvanIin

Sir, you use "Contact the Support" instead of "Report Missed Ad" in "Contact Support" of AdGuard Assistant. [ beta v2.0.0(136) ]

Screenshot:

image


May you change "Contact the Support" to "Report Issues"?

Screenshot:

image


What do users contact Support for?
For what?
Chat with AdGuard Support?
Is there a pretty girl in AdGuard Support?
Please agree me to always contact AdGuard Support until she allows me her VK account and phone number.
PS. Please don't tell me about the fact for AdGuard Support if it can break my fancy.
Ex: Oh shits, only male Support.
[ Forgive for my poor humor if it's not amusing.
Take easy. Just for a knowing smile.)) ]

We need to define a simple explanation in the description of "Contact Support".
What's the difference if using "Contact the Support" in the description for "Contact Support"?
Please change "Contact the Support" to "Report Issues" in "Contact Support" of AdGuard Assistant.

Thanks.

@ameshkov
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ameshkov commented Feb 20, 2018

May you also add "Web Reporting Tool" in the section of "More"? "Web Reporting Tool" in AdGuard Assistant isn't obvious for users.

Here's what I suggest

  1. Instead of "Send Bug Report" let's have a "Report an issue" button.
  2. Tapping on it opens an action sheet with the following options:
    • Incorrect Blocking / Missed Ad
    • But Report
    • Contact Support
    • Cancel

@zebrum zebrum changed the title About "Web Reporting Tool" in v2.0.0(132). “Report an issue” menu item has been reowrked Feb 28, 2018
@zebrum zebrum closed this as completed Mar 1, 2018
adguard pushed a commit that referenced this issue Jan 28, 2020
…to master

* commit '116b240f16708f5464bd82a62e97d2d94036979d':
  Update video manual #1429 #1429
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