You signed in with another tab or window. Reload to refresh your session.You signed out in another tab or window. Reload to refresh your session.You switched accounts on another tab or window. Reload to refresh your session.Dismiss alert
Customer Feedback - known issues of the WooCommerce plugin
Here are some issues that customers recently have reported regarding the plugin.
1. AddressFinder plugin looks strange inside WP/WooCommerce
Our plugin appears to 'look strange' on the WooCommerce/Settings/Payments page. Existing customer contacted us and wondered why the AddressFinder plugin appeared on the payments page (which it's supposed to). Could be related to recent changes by WooCommerce.
2. 'Save changes' button disappear
A new customer was unable to save the settings on the WooCommerce/Settings/Payments page. The 'Save changes' button was gone. This means that the customer was unable to save the changes after entering his licence key, and was therefore unable to start using AddressFinder.
When the user deactivated the WooCommerce Payments plugin temporarily, the AddressFinder 'Save changes' button did appear and he was able to save the changes.
The user was using:
WP Ver is 5.8.1
WooCommerce version is 5.7.1
Woocommerce Payments Ver 3.1.0
NZ users don't have the option 'Default country' inside the plugin settings, like the Australian plugin does.
This results in free plan customers getting error messages returned when their user is entering an address of the other country in their checkout.
Example from AU plugin:
4. Drop down address suggestion box disappearing
We've had a couple of recent WooCommerce customers reporting on this issue recently.
"Hi there I've recently added address finder to my website and I'm having some issues with the drop down address suggestion box appearing while address is being typed but then it's disappearing before you can select the address.
thelocalbunch.com.au
My website is using Wordpress ver: 5.8.1 Woocommerce ver: 5.6.0 Plugin ver: 1.4.6".
"Hi, I’ve installed the plugin on a client’s website and testing it and realised that the address suggestion box tends to appear briefly when typing in the address and disappears before one could click on it. What would have caused this issue and how can I rectify that? https://doesprinkles.com.au/checkout-page/
The site is running on WooCommerce 5.6.0 and Wordpress 5.8.1."
The text was updated successfully, but these errors were encountered:
Originally reported by @ronjali.
Customer Feedback - known issues of the WooCommerce plugin
Here are some issues that customers recently have reported regarding the plugin.
1. AddressFinder plugin looks strange inside WP/WooCommerce
Our plugin appears to 'look strange' on the WooCommerce/Settings/Payments page. Existing customer contacted us and wondered why the AddressFinder plugin appeared on the payments page (which it's supposed to). Could be related to recent changes by WooCommerce.
2. 'Save changes' button disappear
A new customer was unable to save the settings on the WooCommerce/Settings/Payments page. The 'Save changes' button was gone. This means that the customer was unable to save the changes after entering his licence key, and was therefore unable to start using AddressFinder.
When the user deactivated the WooCommerce Payments plugin temporarily, the AddressFinder 'Save changes' button did appear and he was able to save the changes.
The user was using:
WP Ver is 5.8.1
WooCommerce version is 5.7.1
Woocommerce Payments Ver 3.1.0
(Ref: https://app.hubspot.com/live-messages/20223507/inbox/1726336352#email-reply-editor)
3. NZ users can't choose country in the plugin
https://addressfinder.nz/docs/plugins/woocommerce/
NZ users don't have the option 'Default country' inside the plugin settings, like the Australian plugin does.
This results in free plan customers getting error messages returned when their user is entering an address of the other country in their checkout.
Example from AU plugin:
![image](https://user-images.githubusercontent.com/25720953/137656252-9feda9fb-491d-400b-9598-02a52d09ca75.png)
4. Drop down address suggestion box disappearing
We've had a couple of recent WooCommerce customers reporting on this issue recently.
"Hi there I've recently added address finder to my website and I'm having some issues with the drop down address suggestion box appearing while address is being typed but then it's disappearing before you can select the address.
thelocalbunch.com.au
My website is using Wordpress ver: 5.8.1 Woocommerce ver: 5.6.0 Plugin ver: 1.4.6".
"Hi, I’ve installed the plugin on a client’s website and testing it and realised that the address suggestion box tends to appear briefly when typing in the address and disappears before one could click on it. What would have caused this issue and how can I rectify that? https://doesprinkles.com.au/checkout-page/
The site is running on WooCommerce 5.6.0 and Wordpress 5.8.1."
The text was updated successfully, but these errors were encountered: