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Every time I open app keyboard appears #373

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3 of 4 tasks
rakleed opened this issue Oct 18, 2023 · 15 comments
Open
3 of 4 tasks

Every time I open app keyboard appears #373

rakleed opened this issue Oct 18, 2023 · 15 comments

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@rakleed
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rakleed commented Oct 18, 2023

Please answer the following questions for yourself before submitting an issue.

  • I am running the latest version
  • I checked the documentation and found no answer
  • I checked to make sure that this issue has not already been filed

AdGuard VPN version

2.5.26

Operating mode

None

Environment

- OS: Android 8.1
- Device: Xiaomi Mi Pad 4
- Firmware: N/A

Root access

  • Yes, I have it.

Issue Details

Steps to reproduce:

  1. Use the search and connect to the desired location
  2. Minimize your keyboard
  3. Minimize apps by going to the home screen
  4. Reopen AdGuard VPN

Expected Behavior

Every time I open an app, the main screen with the connection status is displayed, without the keyboard appearing.

Screenshots

Screenshot 1:

Screenshot_2023-10-10-19-30-04-363_com adguard vpn

Additional Information

app_info.txt
logs.zip

@rakleed rakleed added the Bug Something isn't working label Oct 18, 2023
@Versty
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Versty commented Oct 19, 2023

@rakleed Hi!
If you reinstall the application, does the issue persist?

@rakleed
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rakleed commented Oct 19, 2023

@Versty I installed the application and after a few minutes this problem appeared.

@Versty
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Versty commented Oct 19, 2023

@rakleed Please uninstall the application, and install it again.
Would the problem persist after re-installation?

@rakleed
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rakleed commented Oct 19, 2023

@Versty how will this help if the problem appeared immediately after installing the application?

@Versty
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Versty commented Oct 19, 2023

@rakleed This can be a rare installation error causing the keyboard to open unintentionally.
So the problem appeared and then reappeared after reinstallation?

@Versty
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Versty commented Oct 23, 2023

@rakleed Any news?

@rakleed
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rakleed commented Oct 25, 2023

@Versty it did not help.

@Versty
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Versty commented Oct 26, 2023

@rakleed
Let's see what exactly is wrong with your device. Please collect debug logs for further investigation by following the steps below.

  1. Enable debug logging:
    Settings -> General -> Advanced settings -> Logging level -> Extreme

  2. Reproduce the issue and remember the exact time when it happened

  3. Collect logs:
    Settings -> General -> Advanced settings -> Export logs and system info

  4. Send this file to devteam@adguard.com:

    • mention the 373 number in the subject
    • specify the exact time when the issue occurred

@rakleed
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rakleed commented Nov 1, 2023

@Versty done. 1 Nov 2023, 23:18 UTC+3

@Versty
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Versty commented Nov 2, 2023

@rakleed Thank you!
The logs have been received and will be examined by the developers.
We will let you know the results.

@Versty
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Versty commented Dec 11, 2023

@rakleed Hi!

Does the issue persist on AdGuard VPN for Android version 2.6 as well?

@rakleed
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rakleed commented Dec 12, 2023

@Versty yes.

@Versty
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Versty commented Feb 2, 2024

@rakleed Hi!
The developers finished reviewing your logs. And they'd like to know where the text appears when you type something on the keyboard after the keyboard automatically appears.
Could you please try it and provide the information?

@rakleed
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rakleed commented Feb 5, 2024

@Versty on Location search field.

@Versty
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Versty commented Mar 7, 2024

@rakleed We have found a way to reproduce this bug on your side.
Will be fixed!

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